Logistics Freight Forwarding Manager (EM6722)
Samsung
- Duluth, GA
- $75,000-100,000 per year
- Permanent
- Full-time
- Manage and oversee day-to-day import operations of air and ocean freight forwarding as well as inland transportation
- Source and negotiate with carriers for the movement of irregular or urgent freight.
- Manage the schedule of shipments and ensure effective communication with carriers and ensure optimal utilization of the system
- Build and maintain strong relationships with clients, proactively addressing their logistical needs to achieve high levels of satisfaction.
- Respond promptly to customer requirements, concerns, and issues, resolving any operational irregularities that interfere with timely delivery.
- Oversee communication with assigned customers, ensuring customer requirements are met efficiently.
- Prepare and manage essential documentation, including Master Bill of Lading instructions, Master and House Air Waybills, manifests, invoices, and delivery orders.
- Ensure all shipping and forwarding activities comply with local and international regulations.
- Stay up to date with international trade regulations, customs requirements, and trade agreements.
- Monitor audits to ensure all required inspections and documentation, including safety, DOT records are completed and retained.
- Handle Accounts Receivable (A/R) and Accounts Payable (A/P) billing processes efficiently.
- Monitor Key Performance Indicators (KPIs) and implement corrective actions to drive business success.
- Perform collection activities for A/R payments and manage overdue invoices within agreed terms.
- Innovate operational processes to enhance work efficiency and improve sales/profit margins.
- Ensure completing AR/AP entries accurately within the given timeframe.
- Optimize shipping costs through effective contract negotiations and budget management.
- Support, motivate, and encourage teamwork within the workforce to meet productivity targets.
- Oversee agents and manage processes that support the customer's import and export needs.
- Produce and disseminate weekly, monthly, and quarterly reports to customers and headquarters.
- Maintain accurate and comprehensive records and prepare reports related to all forwarding activities.
- Compile and present reports, synthesizing necessary data
- Bachelor’s Degree or Higher Required
- 8+ years of experience in Domestic Freight with Supply Chain knowledge
- Relevant industry knowledge
- Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
- Excellent presentation, communication, and organizational skills
- Excellent problem-solving skills
- Team Player
- Excellent Microsoft proficiency (PPT/Excel/Word)
- Must be able to travel extensively and work in various locations based on project requirements.
- Top-notch medical, dental, vision, and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits