Inside Sales Specialist
HouseWorks
- Woburn, MA
- Permanent
- Full-time
Fueled by a real understanding of today’s challenges, HouseWorks is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. HouseWorks has grown to be one of the largest single-site private home care companies in the country and is dedicated to improving the health and well-being of its employees and the people it serves.
We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.The Opportunity
We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.Job Summary:
As an important member of the company’s sales team, the Inside Sales Specialist focuses on sales activities that guide prospective customers through all phases of the customer creation process for our Medicaid Home Care Services, while coordinating internally with sales case management and operations teams.Essential Duties and Responsibilities:
- Pro-active and timely follow-up on inbound leads via phone, email, SMS, etc. as directed by management.
- Compassionately understand the needs of prospective customers with a balance of empathy and salesmanship.
- Professionally explain the advantages of our non-medical home care services and overcome common objections.
- Develops and maintains a deep understanding of the Medicaid eligibility and home care qualification rules for assigned states or territories.
- Educates potential clients or families on the process and steps to qualify for Medicaid services.
- Qualify opportunities and facilitate next steps with internal team members.
- Thoroughly and accurately update relevant contact details in our HubSpot CRM system.
- Complete self-direct follow-up and nurture of leads to move them to the next steps.
- Follow prescribed sales and marketing playbooks and provide feedback for continuous improvement.
- Work with sales and marketing management on initiatives focused on customer creation and relationship building.
- Develop knowledge on our offerings, customers, and markets and provide feedback to management
- 3+ years of Inside Sales experience with demonstrated accomplishments.
- A bachelor’s degree.
- Experience working with a CRM system (HubSpot preferred)
- High degree of maturity and empathy.
- A self-starter with a strong work ethic and a desire to succeed
- High degree of experience and comfort with computer systems, email, and MS Office suite.
- A strong communicator fluent in written and spoken English.
- Home Care or Health Care experience a big plus.
- Experience with Medicaid or other government healthcare programs a plus
- Fast learner with the ability to ramp up quickly and understand the home care market, customer needs, and the company’s offerings in order to sell effectively and achieve the desired growth objectives.
- Primarily in-office work with expectation of 4-5 days in-office and occasional flexibility to work remotely in a quiet home office as allowed by management
- 401k
- Medical, Vision & Dental Insurance
- PTO, Sick Time, Floating Holidays