Area Manager Alabama
E.K.G. Security, Inc
- Opelika, AL
- $50,000 per year
- Permanent
- Full-time
- Lift and/or carry up to 50 lbs
- Reach over your head with 10-25 lb loads
- Climb stairs with loads up to 50 lbs
- Walk and stand for long periods of time, climb stairs & ladders
- Type or work at a keyboard or desk
- Manage the day-to-day security operations of an assigned client site
- Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support
- Ensure the client site is provided with high-quality security services to protect people and property
- Build, improve, and maintain effective relationships with both clients and employees
- Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
- Ensure all required reporting and contract compliance requirements are met
- Assure regular communication of issues or programs with the Client
- Handle any escalated security issues or emergencies appropriately
- Other management responsibilities as determined by leadership
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
- Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled overtime
- Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet EKG Security's corporate training standards
- Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
- Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
- Take a proactive role in communicating with the client and meeting his needs; meet regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction
- Licensing requirements are subject to state and/or local laws and regulations and may be required before employment.
- Capability to learn and utilize scheduling, payroll, and billing systems.
- Enforce EKG Security policies as outlined in the handbooks, executive memos, and on the portal
- Previous Contract Security, facilities management, military or law enforcement experience required
- Valid armed security guard license, meeting state regulations.
- Must have 3-5 years of management/operations/supervisory experience.
- Ability to develop and grow customer relationships
- Outstanding interpersonal and communication skills
- Experience in hiring, developing, motivating, and retaining quality staff
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
- Previous payroll, billing, and scheduling experience preferred
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude
- Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
- Using proper body mechanics while performing duties
- Remaining alert and aware of the surroundings
- Ability to think clearly during crisis or high-stress situations
- Demonstrate ability to work with others and interact appropriately
- Communicate effectively with other members of staff and the management team.
- Use a computer or tablet with advanced competence to include:
- Guard tour system
- Camera monitoring system.
- Microsoft Office applications
- Scheduling and timekeeping software
- Valid armed security guard license, meeting state regulations.
- Potential additional certifications like CPR, First Aid, or firearms proficiency.
- Ability to pass any State-required training or other qualifications for licensing
- Possess a valid driver's license
- Meaningful and verifiable work history
- Minimum 2 years of verifiable security experience
- Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software
- Ability to utilize client monitoring equipment (guard tour, badges, cameras)
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Manage personnel, including schedules
- Operate radio or telephone equipment and console monitors
- Must be at least 18 years old or the minimum age required by the State
- Must be a US citizen or foreign citizen authorized to legaly work in the United States
- Must have a mobile phone
- Must have an e-mail address
- Must have access to reliable/self-owned transportation that allows for short-notice response
- Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable)
- Minimal to no work in extreme temperatures is expected, however, some situations may require outside work in extreme temperatures
- Working on computer, sitting, telephone usage, driving, standing, walking/conducting rounds when necessary
- Standing, walking, bending, light lifting, limited stretching,and reaching
- Paid Time Off (Vacation and Sick)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Life Insurance