Hospital Liaison - Patient Transport

• Assist in compiling the paperwork properly for the transfer in
• Attempt to expedite the transfer.
• Work with hospital staff and educate them on filling the paperwork out correctly - Goal is to train the staff to complete paperwork without assistance
• Work with hospital staff and educate staff on proper Medical Necessity - Goal is to have 100 percent compliance with proper mode being selected
• Electronically schedule and coordinate transportation as possible reducing phone calls into the center
• Liaison between CCAN and the University Geauga Hospital relating to service issues and accolades on the case management/social work/nurse level.
• Negotiate pick-up times with CCAN and facility assuring satisfaction
• Orchestrate dispersal of transports between CCAN and designated vendors as needed
• Be present when crew arrives at the facility and walk crew to the room where the patient is being discharged.
• Be present on the floor when crew arrives for transport to assure smooth transition of patient.
• Assure professional behavior and appearance of CCAN staff members. Report any violations.
• Assist the billing department in obtaining any backlog of paperwork/PCS forms needed to bill the claims correctly.
• Directly observe any other transportation companies coming and going from the facility - Report any and all observations
• Assist in Lift assist needed by CCA staff at UH Geauga
• Assist in waiting with patients at the facility (Wait and Returns) in order to free up drivers to continue transporting other patients as needed
• Be knowledgeable and advise of potential public relations events the hospital is involved in
• Attend selected events as requested by your direct manager
• Keep apprised and make Management apprised of all event sponsored by the hospital and assist with attending such events when requested by your supervisor.
• Occasionally visit other facilities in the area as needed and directed by your supervisor

• Transport any and All requested Wheelchair/Ambulatory patients from the hospital to their destination upon request
• Transport Wheelchair patients down to the Patient Loading area to expedite transports.

• High School Diploma and 4 Year Bachelor's Degree
• 2 Years of experience in the Medical Field
• Medical Terminology/Medical Necessity
• Billing (MC,MA,INS) Policies and Procedures
• Microsoft Office (i.e. Word, Excel, Outlook)
• Familiarity with Microsoft excel and ability to read spreadsheets
• Customer Service Skills and Service Recovery Skills
• Flexible scheduled is needed
• Ability to work until the job is completed
• After hour and weekend events (As directed)

Community Care Ambulance