Automotive Service Advisor
City Tire Pros
- Solon, OH
- $18.00-24.00 per hour
- Permanent
- Full-time
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Promptly meets and greets customers
- Determines the nature of customer problems; May make road test or visually inspect the vehicle
- Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
- Obtains customer approval for service before delivering order to service personnel
- Reviews completed repairs or services performed with customers and collects payment
- Maintains cleanliness of showroom and re-stocks display as needed
- Performs daily cash/sales procedures at close of business day
- Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
- High School graduate or comparable vocational training
- Knowledge of computerized sales and marketing software
- Knowledge of auto/truck tire, lubrication and maintenance issues
- Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
- Preferred Experience:
- 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
- 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
- Experience as a vehicle mechanic or lubrication technician
- Excellent Training and Development
- Competitive Compensation
- Friendly Work Environment
- Top Tier Benefits