Job Description:Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!GENERAL PURPOSE OF JOBThe Reservations Department is looking for a motivated and friendly individual to join our sales team.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Effectively sell vacation packages and upsell amenities to guests
Assist guests with any pre-arrival questions and provide general information about the resort
Assist in booking meal reservations and special function reservations
Answer all incoming calls to the call center in an efficient manner
Respond to guest email inquiries and provide any follow-up information as needed
Responsible for ensuring all guest information is correct in the database and all reservations are accurate
Coordinate with other department to ensure guest satisfaction
Manage guest preferences, waiting lists, and maximize accommodation inventory on assigned dates
Provide exceptional customer service and represent Woodloch's signature hospitality
Assist guests in person with questions or bookings
Excellent verbal and communication skills
Basic math skills (manually calculate rates, discounts, and/or commissions if needed)
Exceptional guest and staff relation skills
Strong computer skills and the ability to learn new programs
Basic knowledge of social media and email campaigns
Professional in demeanor and appearance
Flexible scheduling - some nights, weekends, and holidays a must
Cross-training with other departments as needed
Must be able to work independently and as part of a team
Strong attention to detail
Problem-solving ability
Adhere to directions set forth by supervisors, management, and owners
SUPERVISORY RESPONSIBILITIESThis job requires no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSThis job requires no certificates, licenses, or registrations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and sit. The employee is required, at times, to stand, walk, and stoop, kneel, crouch or crawl. They are not required to lift or exert force.It is helpful to meet the following vision requirements: close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working at this job, the employee encounters the slight risk of radiation because of working on the computer. They also experience noise at a moderate level.Culture:Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)We promote teamwork and cooperationWe celebrate our staff with appreciation/holiday partiesCareer development and advancementBenefits:Medical, Dental, and Vision for Full Time, Part Time and Seasonal employeesCompany-paid Life insurance for Full-Time employeesShort Term Disabilities plans, Life and Pet insurance401k with employer match529 College Savings PlanGenerous Paid Time Off package, Paid Sick & Paid FMLAFlexible & Dependent Care Saving Account (FSA)Complimentary birthday dollarsEmployee Crisis Fund/ Benevolent FundComplimentary Day PassesFree use of many facilities, sports complex discounts, golf discounts, wellness programsDozens of local employee retail discounts**Full benefit details will be disclosed during new employee orientation**
