Technical Account Manager

Lyra Technology Group

  • Marietta, GA
  • Permanent
  • Full-time
  • 1 month ago
Technical Account Manager – Savant, a Lyra Technology Group companyAt Savant, we are seeking a highly skilled and driven Technical Account Manager (TAM) to join our team. As a TAM, you will serve as the primary technical advisor and advocate for our clients, ensuring that their IT solutions are aligned with their business needs and driving operational success. You will leverage your technical expertise and problem-solving skills to provide strategic guidance, deliver exceptional customer service, and work closely with both internal teams and clients to implement technology solutions that optimize performance and efficiency.About Savant…Savant offers comprehensive IT Solutions for any Small and Medium sized Businesses (SMBs). They provide IT managed services and consulting to many types of businesses, ranging from law firms to manufacturing to healthcare providers and more, with various numbers of employees (i.e. 3-300). Savant specialties include Security & Firewall Protection, Remote Access and Field Service Support, a sophisticated Private Cloud, Consulting, 24/7 Monitoring & Trouble Shooting, Project Execution, and Performance Reporting.Your work as a Technical Account Manager has several components:With a strong blend of technical expertise, problem-solving skills, and customer service excellence, the TAM works closely with both clients and internal teams to ensure seamless service delivery and maximize client satisfaction. This position is ideal for a tech-savvy, solution-oriented professional who thrives in a client-facing role.Additionally, the Technical Account Manager will:
  • Client Relationship & Technical Leadership - Serve as the main technical point of contact for assigned clients, building and maintaining strong, long-term relationships. Ensure clients receive the highest level of service, technical guidance, and proactive recommendations to help them optimize their IT environments.
  • Solution Design & Implementation - Leverage your deep technical knowledge to design tailored IT solutions that meet client needs. Collaborate with clients to understand their technology challenges and recommend the best-fit solutions, guiding them through the implementation process and ensuring successful deployment.
  • Customer Success & Service Management - Provide ongoing support and strategic consultation to clients, ensuring that their technology solutions align with their business goals. Oversee the deployment and maintenance of service agreements and SLAs, ensuring adherence to terms and optimal performance.
  • Technical Problem Resolution & Escalation Management - Take ownership of technical escalations, working with internal teams to quickly resolve complex issues. Provide expert-level troubleshooting, support, and advice to ensure that client issues are addressed promptly and efficiently.
  • Regular Client Engagement & Visits - Conduct regular site visits (predominantly within the Atlanta metro area) to assess the client's IT infrastructure, identify opportunities for improvement, and discuss potential upgrades, ensuring a deep understanding of their technology needs and objectives.
  • Sales Support & Opportunity Identification - Identify and seize opportunities for upselling and cross-selling additional services and solutions that benefit the client. Collaborate with the sales team to present new offerings and drive business growth.
  • Proactive Monitoring & Optimization - Monitor client systems, ensuring that technology solutions are running efficiently and meeting expectations. Provide proactive recommendations to optimize client environments, streamline operations, and reduce costs.
  • Training & Education - Educate clients on new technology trends, best practices, and how to maximize the use of their current systems. Translate complex technical information into easy-to-understand language, ensuring clients fully understand the value of their IT solutions.
  • Collaboration with Internal Teams - Work closely with internal technical teams, including support engineers and service delivery teams, to ensure smooth execution of client solutions and seamless service delivery. Act as a bridge between the client and internal teams, advocating for client needs and ensuring alignment with business goals.
Our ideal Technical Account Manager has the following qualifications:
  • Technical Expertise - Strong understanding of IT solutions, including cloud computing, network infrastructure, cybersecurity, enterprise software, and IT support services. Ability to assess, design, and implement solutions that address complex client challenges.
  • Experience - 3+ years of experience in a Technical Account Manager, Technical Support, or similar technical role within the IT services or MSP (Managed Service Provider) space.
  • Problem-Solving Skills - Exceptional analytical skills with the ability to troubleshoot complex technical issues, identify root causes, and deliver effective solutions that improve client systems and operations.
  • Sales & Service Orientation - Ability to identify and capitalize on new business opportunities within existing client accounts. Strong customer service skills, with the ability to listen to client needs, propose effective solutions, and deliver outstanding service.
  • Communication Skills - Excellent verbal and written communication skills, with the ability to communicate complex technical information clearly and effectively to both technical and non-technical audiences. Comfortable presenting solutions to clients in a persuasive and engaging manner.
  • Industry Knowledge - A passion for technology and staying informed about industry trends, emerging technologies, and best practices. Experience with MSP services is highly desirable.
  • Collaboration & Teamwork - Strong interpersonal skills with a collaborative mindset. Ability to work cross-functionally with sales, engineering, and support teams to ensure seamless service delivery and client satisfaction.
  • Microsoft Office & CRM Proficiency - Solid knowledge of Microsoft Office products and CRM systems to track and manage client information, service agreements, and opportunities. Strong interpersonal skills – along with a collaborative mindset are essential for creating an environment of continuous improvement.
  • Client Relationship Management - Proven ability to build and maintain long-term, trusting client relationships, with exceptional customer service and problem-solving skills.
  • Communication Skills - Exceptional written and verbal communication skills, including the ability to write persuasive, clear, and engaging content. The ability to convey complex technical information in an accessible way is key.
  • Organizational Skills - Strong time-management, multitasking, and prioritization skills, with the ability to manage multiple projects and deadlines efficiently.
If you are a technically skilled professional with a passion for solving client challenges and driving success, we invite you to apply for the Technical Account Manager role at Savant. Join us in making a real impact on the technology solutions that empower our clients to achieve their business goals.About Lyra…Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group