Customer Service Representative
- Youngstown, OH
- $17.00 per hour
- Permanent
- Full-time
Location: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite)
Compensation: $17hr | Weekly Pay + Optional Benefits
Benefits: Paid weekly, health, dental + vision insurance available!
Schedule: 8:30am - 5:00pm - 8hrs
Contract Length: 4 months| conversion pending attendance, performance, and business need
Temp to Hire after 90 days without a fee.
Start date: 8/18/2025 Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking
Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation
Required levels/ Years of Experience education – discuss whether there is flexibility - On the job training, optical experience is a plusGENERAL FUNCTION
- Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering
- The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience.
- Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
- High School or equivalent is preferred but not REQUIRED
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
- Previous experience in a telephonic or personal customer contact position