Business Process Analyst II

Brightstar Lottery

  • West Greenwich, RI
  • $59,795-122,400 per year
  • Permanent
  • Full-time
  • 2 hours ago
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .OverviewWe're looking for a detail-driven and collaborative Business Analyst to join our Data Center Project Management team. In this dynamic role, you'll support the financial and operational activities of Brightstar's largest and most rapidly evolving data center. You'll manage departmental CAPEX and OPEX budgets, support new customer deliveries, and oversee procurement processes-all while helping maintain and improve our disaster recovery and business continuity plans.This role requires strong communication, customer service, and problem-solving skills, along with the ability to adapt quickly and work independently under tight deadlines.Responsibilities
  • Partner with data center and Brightstar stakeholders to:
  • Track and document departmental budgets and financial activity.
  • Create and manage Project Charters and RFI/RFP documentation.
  • Maintain and exercise disaster recovery and business continuity plans.
  • Log project budgets and chargeable hours in JIRA.
  • Coordinate customer visits, including scheduling, agenda creation, and stakeholder engagement.
  • Support project managers in executing project activities.
Identify and implement financial and operational process improvements.Serve as Project Coordinator or Deputy Project Manager as needed-leading meetings, tracking action items, and driving follow-ups.Support ISO documentation reviews and updates.Interview end users to gather requirements and assist in developing solution alternatives.Collaborate with engineers to translate business needs into functional specifications.Execute assigned portions of project plans and support system configuration and troubleshooting.Work effectively across multicultural teams and time zones.Be onsite at least 50% of the time (subject to change based on business needs).Qualifications
  • 5+ years of experience as a Business Analyst, Project Manager, or in a similar role.
  • Advanced proficiency in Microsoft Excel (including pivot tables) and strong skills in Microsoft Office and Teams.
  • Experience with JIRA for project tracking and change management.
  • Familiarity with SDLC and ISO20001 standards.
  • Proven ability to manage budgets and track financial performance.
  • Strong organizational skills and ability to manage multiple projects under pressure.
  • Confident meeting facilitator with experience creating agendas and leading discussions.
  • Comfortable communicating with customer leadership and supporting critical activities outside standard business hours.
Preferred qualifications:
  • Post-secondary degree or diploma in a business-related field.
  • Experience in the lottery gaming industry.
  • Active certifications such as PMI-PBA, CBAP, CAPM, PMP, or ITIL.
Keys to Success
  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership
#LI-RQAt Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Brightstar Lottery