Job CategoryServices GroupStore Number or Department001152 Walden Galleria NY StoreJob DescriptionAs a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.What you'll doAssist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-upCommunicate department goals and other important information to team members in a clear, accurate and timely mannerWork directly with customers to ensure they receive the service they need and to resolve escalated customer service issuesProvide coaching to agents to develop their customer service and technology repair skillsProvide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer serviceBasic qualifications1 year of experience in diagnosing and repairing PCs or consumer electronics1 year of customer service experience1 year of leadership experience, including coaching, training and recognitionPreferred qualificationsExperience working with Windows operating systemsWhat's in it for youWe're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Req #999037BRZip14225-5134Job LevelIndividual ContributorEmployment CategoryFull timeBrandGeek SquadSearch CategoriesGeek Squad, RetailMinimum Pay15.50BenefitsBest Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.Worker TypeRegularMaximum Pay20.55
