IT Technician
US Tech Solutions
- Burke, VA
- Contract
- Full-time
Position Description Provides onsite (6:30AM - 3:00PM M-F) IT helpdesk/desktop/laptop support for IT service calls. Provides desktop, technical support, and computer related trainings to all computer users at Wastewater Collection Division. General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
Skills Required • 1-2 years working experience with Active Directory, MS Office 365, Windows 10/11, desktop/laptop hardware and software troubleshooting. • Possession of a valid driver's license. • Ability to communicate and record information accurately. • Ability to question others to determine specific needs. • Ability to deal with people patiently. • Ability to proofread and correct errors. • Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly. • Perform all duties as IT Technician/Helpdesk support. • Place daily IT service calls. Handle more difficult situations. • Manage, guide, and motivate teams. • A good team player.
Experience Required 1-2 years working experience with Active Directory, MS Office 365, Windows 10/11, desktop/laptop hardware and software troubleshooting.
Education Required Education or working experience equivalent to an associate's degree in Information Technology, Electrical Engineering or related field.