PM Front Desk Leader

Mequon, WI
Permanent
Full-time

2 months ago
Apply easily

Front Desk Leader – Where Hospitality, Energy, and Excellence Come TogetherAt Elite Sports Clubs, we believe that first impressions matter—and so do last ones. The front desk isn’t just where members check in. It’s where they’re welcomed, remembered, and made to feel at home. Whether someone is arriving for a workout, a lesson, or just a smile, the Front Desk sets the tone for the entire experience.We’re proud to lead with warmth, professionalism, and energy—and we’re looking for a Front Desk Leader who can bring those values to life every day. At Elite, we live our core values of Professionalism, Ownership, Team, Quality, and Celebration in everything we do—from how we greet members to how we support one another behind the desk.Your Game Plan – Lead the Welcome with PurposeAs the Front Desk Leader at Elite Sports Club – Mequon, your mission is to create a consistently exceptional front desk experience—one that’s efficient, uplifting, and deeply member-focused.You’ll lead and support the front desk team, ensuring smooth operations, strong service standards, and a culture of accountability and care. From greeting new guests to resolving issues to motivating your team on a busy Monday night, you’ll help make Elite feel like a second home.Your Role on the Team – What You’ll Be LeadingSet the tone for world-class hospitality at the front desk—greeting members and guests with energy, professionalism, and warmthSupervise, coach, and support a team of front desk associates across a range of shiftsManage daily desk operations, including check-ins, POS transactions, schedules, and inventoryLead onboarding and training for new team members, ensuring service standards are consistent and strongSupport club events, initiatives, and programs that elevate the member experienceAct as a go-to problem solver and positive presence during peak hoursCollaborate with leadership across departments to maintain smooth day-to-day flowMaintain a clean, organized, and welcoming front desk spaceWhat You Bring – Your StrengthsA people-first mindset—you love creating great experiences for othersClear communication and a calm presence, even in fast-paced or busy momentsA hands-on leadership style—you lead by example and energize those around youConfidence with technology and systemsAn eye for detail and a commitment to service excellenceA natural sense of hospitality and team spiritCore Qualifications2+ years of experience in hospitality, customer service, or fitness club environmentsPrior supervisory or team lead experience preferredComfortable managing a team, balancing tasks, and solving issues with confidenceAbility to work a flexible schedule, including evenings and weekends * Authorized with work in the United StatesTeam Member ExperienceAt Elite Sports Clubs, our team members are the heart of what we do. We foster a culture where professionals are empowered to be creative, collaborative, and people-focused. We live our values every day:Professionalism in how we lead and serveOwnership in how we show up and solve problemsTeam in how we support one anotherQuality in the experiences we deliverCelebration in the moments we share along the wayHere, you’ll be part of a team that values energy, authenticity, and a shared commitment to making our clubs a welcoming place for all.Compensation & PerksWe offer a competitive hourly wage with opportunities for advancement and leadership development.Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO
Club Benefits: Complimentary family membership, child care for staff kids, and discounts on servicesPowered by JazzHR

Elite Sports Clubs