Small Engine Shop Technician
Alcivia
- Durand, WI
- Permanent
- Full-time
- If you don't have a resume, then you can still apply for this position by visiting our Careers page (
- Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
- 401K company match up to 6% and 100% vested day one.
- Paid Parental Leave.
- Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
- 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
- Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
- Company Clothing Annual Allowance.
- Company Video:
- Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
- Greets customers entering the shop; thanks customers for their business after a sale
- Actively looks for ways to assist the customer; offers carry-out service when appropriate
- Communicates respectfully and effectively with customers and listens to their concerns
- Answers customer questions and resolves complaints in a timely and efficient manner
- Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer
- Builds business by increasing sales and market share
- Works with department manager to develop sales goals and action plans
- Meets regularly with manager to review sales results
- Demonstrates personal selling techniques
- Continually advances knowledge of products and services
- Understands and explains features and benefits of products and services offered
- Effectively communicates with customers, closes sales and takes orders
- Accurately completes invoices for all products and services
- Ensures all product is accounted for and reports any discrepancies to manager
- Participates in periodic inventory
- Records all sales promptly and accurately according to company policy
- Performs merchandise returns and exchanges according to company policy
- Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for shop use
- Utilizes a preventative maintenance checklist to aid in preventing equipment failure
- Promptly recognizes and remedies equipment failure utilizing in-house repair before contacting an outside vendor
- Repairs and services small engines and lawn and garden equipment
- Maintains and cleans company-owned vehicles and equipment
- Performs repair work on shop machinery and equipment as needed
- Operates shop equipment and tools safely and efficiently following safety procedures
- Maintains a safe working area and keeps walkways clean of slip or trip hazards
- Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
- Ensures that shelves and products are well organized, neat and tidy
- Maintains and cleans the shop, grounds and parking lot
- Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
- Clocks in and out on the computer accurately for each shift
- Assists in other areas/departments as needed
- Participates in team and all staff meetings
- Accepts and offers feedback and suggestions openly and respectfully
- Accepts direction willingly and follows through with delegated tasks
- Learns and adapts to new tasks or situations quickly and cooperatively
- Identifies and makes suggestions for process improvements as necessary
- Cooperates and maintains open communication with manager and coworkers
- Promotes ALCIVIA by maintaining a positive attitude and professional image
- Establishes performance goals and works to achieve those goals
- Perform other duties as assigned
- High School diploma or GED is required
- 1-3 years of small engine/UTV mechanic experience is preferred
- Sales experience is preferred
- Valid Driver's License is required
- Must be able to lift at least 75 pounds at any given time
- Effective communication, interpersonal and listening skills
- Sales and service focused mindset
- Mechanically inclined
- Basic mathematical skills
- Ability to read, interpret and follow instructions
- Ability to prioritize tasks
- Safety first mindset