Front Office Assistant
- Decatur, AL
- $16.00 per hour
- Permanent
- Full-time
- Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.
- Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
- Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
- Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
- Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
- High school diploma or equivalent
- Administrative, reception, or customer service background
- Experience working in a healthcare setting is preferred
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling inbound & outbound calls
- Motivated to help drive sales goals
- Proficient in Microsoft Office and Windows
- $16/hour + monthly bonus opportunity
- Work-life balance, hours are M-F, 8:30am-5pm
- Continuous training, development & support
- Health Insurance - Medical, Dental, Vision
- Life insurance, Health Savings Account, 401K with employer match
- Paid Time Off, Paid Holidays, Volunteer Time Off