IT Telecommunications Distribution Systems OSP & ISP Engineer III

City of Mesa

  • Mesa, AZ
  • $109,615-159,016 per year
  • Permanent
  • Full-time
  • 20 days ago
Description/DutiesThe City of Mesa's Department of Innovation and Technology (DoIT) is hiring a Telecommunications Distribution Systems (OSP & ISP) Information Technology (IT) Engineer III.The first review of applications will be Monday, August 25th, and weekly thereafter.Position Assignment:The City of Mesa is seeking an experienced and technically skilled IT Engineer III to support the Telco Fiber Team within the DoIT. This position is responsible for performing the planning, design, installation, maintenance, and optimization of the City's fiber-optic communication and copper infrastructure.The IT Engineer III works collaboratively across the DoIT, City departments, and external stakeholders to ensure high-performance, scalable, and resilient network systems. The ideal candidate will bring a mix of leadership, hands-on technical ability, project management, and supervision expertise in the following areas:
  • Perform and oversee OSP/ISP fiber and copper network planning, engineering, and maintenance in compliance with BICSI, EIA/TIA, Division 27, and M66 standards.
  • Supervise four telecommunications engineers, assign workloads, review work, provide mentorship, and support professional development.
  • Manage and contribute to all phases of telecommunications infrastructure projects, including feasibility studies, permitting, construction oversight, vendor coordination, and system acceptance testing.
  • Utilize tools such as OTDRs, copper testers, 3GIS, Visio, and Hive to conduct diagnostics, monitor network performance, and maintain accurate documentation.
  • Coordinate with internal City departments (example: Engineering, DoIT, Public Safety, Utilities, etc.) to align infrastructure projects with broader City objectives.
  • Prepare and evaluate RFPs/RFQs, manage vendor contracts, monitor budgets, and ensure compliance with safety and permitting requirements.
  • Address public concerns regarding construction impacts and engage with external ISPs, school districts, and other public entities to explore partnerships and fiber-sharing opportunities.
  • Perform field installation, troubleshooting, and inspections of communications pathway systems in small, cramped spaces and varying weather conditions.
  • Enter confined spaces such as manholes and vaults up to ten (10) feet deep (with the aid of ladders or hoists) and work at heights up to 15 feet to support inspections and maintenance.
  • Move telecommunication components weighing up to 200 pounds with a second person and push vault or manhole lids for distances up to ten (10) feet with assistance.
  • Set up and remove barricades and traffic cones to re-route traffic and pedestrians to ensure safe work zones.
  • Detect and respond to worksite hazards such as nearby traffic, backup alarms, emergency sirens, and calls for assistance.
  • Distinguish color-coded wiring, indicators, and components using standard industry color codes.
About the Ideal Candidate:Technical Proficiency:
  • Ability to read and apply engineering schematics, blueprints, and specifications. Skilled in translating designs into clear construction plans that meet applicable codes.
Project Management Expertise:
  • Proven ability to lead fiber infrastructure projects from planning to close-out. Proficient with Hive and Microsoft Project for scheduling and coordination.
Network Performance and Maintenance:
  • Strong hands-on experience with fiber diagnostics, OTDR testing, and preventative maintenance strategies.
Contract and Budget Oversight:
  • Skilled in vendor oversight, procurement processes, cost control, and contract compliance.
Collaboration and Leadership:
  • Effective communication and leadership abilities to manage cross-functional teams and interact with stakeholders, contractors, and public partners.
  • Bachelor's degree in Engineering, Telecommunications, or a related technical field.
  • Three (3) to five (5) years of experience in telecommunications infrastructure design, including fiber and copper systems.
  • Experience with Division 27 and M66 standards, or comparable municipal codes.
  • Familiarity with safety procedures, confined space entry, and working in elevated or underground conditions.
An IT Engineer III is responsible for assisting the customer in new project definition, prioritization, and preparation of project documents and management reports. This class has a high level of responsibility for supported systems and projects and is responsible for the success of projects and operational systems of any size. The IT Engineer III class is responsible for providing technical mentoring to IT Engineer I's and II's.Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with high-risk, enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas, senior leadership, and City Council in both small and large settings; and performing vendor management including relationship and procurement management and vendor accountability. This class performs primary and secondary support for highly complex systems or products within one or more of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Geographic Information System (GIS); Network; Security; Unified Communications; and Server, Storage, and Backup. This class may perform technical leadership for at least one large-scale project at one time or multiple medium- to large-scale projects concurrently using the Project Management Office (PMO) standard methodologies. Responsibilities may include supervision, employee development, and performance evaluation for three to six direct reports. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.Common duties include: performing highly specialized work on multiple complex assignments simultaneously such as configuration, integration, and resolution of problems for highly critical systems that have system-wide or Citywide impact; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; leading and/or participating in strategic and tactical planning activities; researching, evaluating, recommending, and implementing new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing, analyzing, and monitoring system metrics, and generating historical or exception data for the purpose of problem resolution and strategic planning; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; implementing, maintaining, and monitoring an infrastructure, systems, and related subsystems; leading and participating in medium- to large-scale projects and activities that relate to enterprise solutions to create accurate, cost-effective, innovative, and timely solutions to specific business requirements; participating in the design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; and supporting distributed computing processes run across multiple platforms and/or networks. Ensures all work is done in alignment with City and DoIT long-term strategies. This class is also responsible for performing related duties as required. Project management duties may include: estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members, reviewing adherence to policies and procedures, and reviewing results with and motivating team members; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools.This class is distinguished from the IT Engineer II by its increased responsibility for independently performing highly specialized work, technical leadership, leadership on multiple complex assignments, and resolution of problems for highly critical systems that have system-wide or Citywide impact, and/or leading and/or managing large-scale projects. The IT Engineer III class is distinguished from the IT System or IT Solution Architect class by the latter's responsibility for providing architectural leadership, facilitation, analysis, and design tasks, including roadmap responsibilities across IT System or Business Solution designations. Employees in this class are required to participate in team on-call support, 24-hours a day, 7-days a week. This class is FLSA exempt-computer professional.Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.Qualifications & Requirements: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Quantitative Systems, or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications; Database; Desktop; GIS; Network; Security; Unified Communications; Server, Storage, and Backup; Application Development; or Web Infrastructure/Middleware Support.Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required (by assignment). For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department and the Arizona Department of Public Safety (by assignment).Preferred/Desirable Qualifications. Considerable (3 - 5 years) technical, project leadership, and/or project management experience is highly desirable, and may be required (by assignment). Customer service experience is highly desirable. Teamwork is highly desirable. Supervisory experience may be preferred (by assignment).Link to Job DescriptionA is linked here.

City of Mesa