PCC - Complex Scheduler, ESA
Emory Healthcare
- LaGrange, GA
- $18.56-28.78 per hour
- Permanent
- Full-time
- Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
- To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks:
- Cases performed in an ambulatory surgery center or inpatient setting
- Coordination of multiple specialties
- Coordination of pre-operation and post-operation testing/clearance
- May also perform the following:
- Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients
- Coordination of transplant related work up and evaluations for donors and patients
- Serves as the primary point of care for these patients and their families.
- Additional duties may include:
- Scheduling return visits
- Scheduling ancillary appointments
- Registering or scheduling new patients
- Scheduling imaging and procedures within their local clinic
- Completing patient data forms
- Coordinating provider referrals
- Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care
- Works collaboratively with management to remedy or escalate patient complaints
- Covers for front desk and other back-office staff as needed
- Provides support for the training of new PCCs and other administrative staff as needed
- Completes precertification authorizations as required
- Other duties as assigned
- High school diploma or GED preferred;
- 6 months of healthcare scheduling experience is required.
- A successful candidate will possess the following competencies and skills:
- Problem-solving ability;
- Ability to provide a high level of customer service;
- Excellent communication skills, both verbal and written;
- Ability to work in a team environment;
- Time management skills;
- Empathy for others.