Patient Care Coordinator
Hanger
- Naperville, IL
- Permanent
- Full-time
- Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
- Obtain accurate insurance information, including eligibility and benefits, verification and pre-authorization.
- Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
- Obtain any and all co-payments and over-the counter cash when applicable. Complete cash receipts per guidelines.
- Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
- Ensure the privacy and security of protected health information per HIPAA rules.
- Assist with patient follow-up as directed.
- Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
- Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
- Enter patient demographics and insurance verifications as appropriate.
- Efficiently manage multiple phone lines.
- Record written documentation that is clear, concise and accurate.
- File all patient charts and other documentation, following established guidelines.
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.
- Perform other duties or special projects as assigned.
- High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
- Less than one year of customer service, administrative or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
- A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger’s selection process is required.
- A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone) and written communication skills.
- Ability to key 30 words per minute with accuracy required.
- Ability to work with handicapped individuals.
- Understanding of Alpha filing system.
- Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
- Ability to use a computer, including Windows-based software and e-mail.
- Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
- Competitive Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- 8 Paid Holidays per Year
- Paid Vacation Time Off
- Paid Sick Time Off
- 8 hours of paid time to volunteer in your community
- Floating Holiday
- Life Insurance
- Medical Flex Spend Account
- Dependent Care Flex Spend Account
- Free employee assistance program
- 401(k)
- Full-time employees are also eligible for short-term and long-term disability insurance