To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Salesforce Inc. seeks Senior Technical Support Engineer in San Francisco, CA:Job Duties: Take ownership of customer cases (working directly with customers), in collaboration with Support peers and Engineering to troubleshoot and solve complex issues. Assist customers and partners in troubleshooting their custom code, integrations and implementation of our Salesforce Industries products, including debugging, troubleshooting, and ensuring issues are fully resolved. Develop and maintain technical expertise in assigned areas of product functionality. Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. Provide feature explanation and implementation standard methodologies. Develop and provide a customization workaround wherever appropriate. Handle escalated issues effectively and conflicting and competing priorities. Become broadly versed in additional products. Create and maintain support documentation including knowledge articles for the Digital Platform Swarm team. Understand and adhere to existing support processes to protect predefined SLA. ˆHQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.A related technical degree required (Computer Science, Engineering (any field)).Special Skill Requirements: (1) Java; (2) Python; (3) Git; (4) Linux; (5) JQuery; (6) Ajax; (7) CSS; (8) NodeJS; (9) PHP; and (10) Bugzilla. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-15422. Salesforce is an Equal Opportunity & Affirmative Action Employer.#LI-DNIAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $121,597 to $158,400.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
