Operations Quality Enrichment Director
- Brentwood, TN
- Permanent
- Full-time
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
- Assess risk related to the operation of senior living communities and resident services.
- Compiles and reports privileged and confidential findings f to the Legal Department. Reviews state regulatory agency surveys and other germane materials to determine areas of compliance.
- Collaborates with internal and external subject matter experts to develop and implement quality enrichment initiatives.
- Proficient in understanding and staying apprised of senior living best practices, applicable regulations, and internal policies and procedures;
- Provides privileged and confidential findings of peer review visits to leadership, while staying apprised of senior living best practices, applicable regulations, and internal policies and procedures.
- Leads privileged and confidential internal investigations in response to resident incidents, community practices, or other matters in anticipation of litigation.
- Reports findings derived from internal investigations for assessment and evaluation purposes regarding decision-making going forward.
Bachelor's or Associate Degree with an emphasis in business management, healthcare management, gerontology or similar field along with at least five (5) years of experience in an operational or management role in the senior living industry, are preferred. Active state senior living administrator certificate, or equivalent, are preferred.Strong analytical skills, attention to detail, and understanding of the practical applications of regulations, statutes, quality standards, policies and procedures related to the operation of senior living communities and resident services.Excellent communication, interpersonal, and problem-solving skills.Appreciation for the review and handling of sensitive information, understanding resident privacy rights, maintaining confidential information, and preserving the attorney-client privilege and the attorney work product doctrine.Certifications, Licenses, and Other Special RequirementsThis position requires significant travel (75%-85%) by vehicle and air. A valid driver's license is required. This position will require the ability to work as well as travel some evenings and weekends.Management/Decision Making
Under the direction of the Legal Department, uses independent judgment, critical thinking, decision-making, and analyses to conduct strategic peer review visits of senior living communities and serve as an advocate to promote quality standards for resident care and services, advance regulatory compliance, aid in compliance with policies and procedures, and assess risks.Further, under the direction of the Legal Department, uses independent judgment, critical thinking, decision making, and analyses to lead or assist in internal investigations.Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: up to 25 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Possible exposure to communicable diseases and infections
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or biological hazards
- Requires Travel: Frequently
- Gracious hospitality and neighborliness for our residents and families.
- Home-like feel and all-around comfort for residents and visiting family members.
- Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
- Industry leader in clinical care.
- Nationwide company with over 675 communities, offering many opportunities to grown and learn as a sales professional.
- Extensive corporate support including a robust training program.