Operations Specialist (Level III)
- Pennington, NJ
- Permanent
- Full-time
- Pennington, NJ (NJ2-140-03-03); A-Market; MAX Bill Rate: ***
- Dallas, TX (TX1-492-18-09); A-Market; MAX Bill Rate: ***
*** Resumes MUST list candidate's work location as per above10 month contract
The Institutional and Retirement Billing Team's responsibilities include but are not limited to the following:
- Supporting Workplace Benefits by providing billing and invoicing to plan sponsors for products such as 401k plans, stock plan services, non-qualified deferred compensation plans and defined benefits plans amongst others
- Revenue generation by the creation and distribution of invoices on behalf of Workplace Benefits amounting to over *** million in fees annually
- Fee collection and receivable reconciliation of outstanding payments from plan sponsors
- Fee setup ensuring billing rates are properly established allowing for invoicing to occur both timely and accurately
- Maintain an awareness of Retirement Product platform changes, enhancements and requirements
- Make sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights
- Assist with updates to procedural documentation / process maps, and participate in system testing as needed
- Manage risk by identifying and escalating items appropriately
- Participate in internal and third party audits
- Ability to research and resolve escalated inquiries from Internal and External Business Partners
- Lead projects and special assignments as needed for department initiatives
- A subject matter expert in billing processes
- Collaborative mindset with an ability to build and maintain excellent working relationships
- Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met
- General knowledge of accounting and financial reporting
- Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives
- Professional written and verbal communication skills
- Demonstrates attention to detail
- An understanding of technology and the ability to incorporate that understanding into process improvements
- Ability to work independently while effectively managing and finding resolution to complex situations
- Career oriented teammate seeking to grow within the organization
- 2 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support
- Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational setting