HVAC Technical Trainer/Warranty Manager
Horizon Services
- Wilmington, DE
- $90,000-110,000 per year
- Permanent
- Full-time
- Writes training programs, including outlines, text, handouts, and tests.
- Offer specific technical training programs to help workers maintain or improve job skills.
- Lectures class on safety, installation, programming, maintenance, machinery, and equipment, following outline, handouts, and texts.
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Administers written and practical exams and writes performance reports to evaluate trainees' performance.
- Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
- Conducts course feedback evaluation to determine measurements of training success or areas of improvement.
- Maintains quality training by establishing and enforcing organization standards of practice and protocol.
- Monitor, evaluate, or record training activities or program effectiveness and file documentation.
- Develop alternative training methods if expected improvements are not seen.
- Evaluate training materials used for instruction, such as outlines, texts, or handouts.
- Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
- Keep current with developments in area of expertise by reading current publications, books, articles, etc.
- Attend meeting or seminars to obtain information for use in training programs or to inform management of training program status.
- Monitor training costs and prepare budget reports to justify expenditures.
- Design, schedule, and administer meetings, classes, and demonstrations to conduct training.
- Devise programs to develop maximum potential among employees in lower-level technician positions.
- Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
- Provide support on nights and weekends to technicians that are running into technical difficulties and coach through diagnostic if needed, or discuss what issue could be.
- Ride-a-longs for training.
- Provide assistance and site visit if needed for customer concerns on technical inquiries after multiple warranty or callbacks.
- Monitor and record tool Co-Op program. Maintain policies in accordance with our Program.
- Minimum 5 years HVAC training and development experience
- High school GED or equivalent
- EPA 608 and Lead Renovator Certification preferred.
- Clean and neat appearance
- Strong customer service and communication skills
- Hard-working and motivated