Director of Communications & Strategic Partnerships
- Allentown, PA
- Permanent
- Full-time
- Lead strategic communications for key initiatives, including infrastructure upgrades, system acquisitions, rate changes, regulatory updates, and emergency responses.
- Develop and manage message platforms and engagement frameworks-style guides, scripts, media protocols, content calendars, stakeholder maps, and more.
- Build trust with community stakeholders-from local media and municipalities to regional agency leaders, developers, customers, grassroots organizations, and legislators
- Enhance the customer experience by delivering relevant, timely, and understandable communications across multiple channels.
- Serve as spokesperson and Public Information Officer, including during emergency situations.
- Support internal culture through employee engagement, internal comms, and leadership visibility.
- Mentor and manage the communications team (currently 1 FTE), while collaborating closely with other departments to align messaging and strategies.
- Measure what matters. Track engagement outcomes, public perception, and message effectiveness using both qualitative and quantitative metrics.
This role calls for a seasoned communicator who can think big, write sharp, and act fast-especially in politically sensitive or high-pressure situations. You should be confident with the mic and the metrics, comfortable toggling between boardroom briefings and boots-on-the-ground outreach and deeply committed to public service. Additional requirements include:
- Bachelor's degree in Communications, Public Relations, Journalism, or related field
- 10+ years of progressive communications experience, with at least 3 years in a leadership role
- Strong background in stakeholder engagement, media relations, public outreach, and internal communications
- Ability to translate technical/financial content into public-facing messages
- Proven success managing teams and guiding creative processes
- Experience with emergency communications and acting as a public spokesperson
- Comfort navigating political and regulatory environments
- Bonus points for APR accreditation or IAP2 certification, grant writing, or utility/nonprofit sector experience
Since 1966, we've been dedicated to providing high-quality, affordable water and sewer services to our community. At LCA, we believe in teamwork and collaboration. We work closely with our customers and neighboring municipal systems to create partnerships that benefit everyone. Our regional approach allows us to respond quickly and enhance services whenever and wherever they're needed.LCA isn't just a service provider; it's a vibrant and dynamic place to work. We offer an exciting and busy environment where our employees are the heart of our operations. By joining our team, you'll play a key role in ensuring that our public services are valuable, affordable, and high-quality. If you're passionate about making a difference and want to be part of a team that values innovation, collaboration, and service, LCA is the place for you. Join us and help shape the future of our community!Benefits and Perks
At LCA, we value our employees and offer a comprehensive benefits package that ensures you and your family are well taken care of. Here's what you can look forward to when you join our team:
- Competitive Salary: Based on relevant experience and qualifications
- Medical, Dental, and Vision Insurance: Enjoy peace of mind with coverage for you and your eligible dependents, all at affordable employee contribution rates
- Generous Paid Time Off: We believe in a healthy work-life balance, offering you ample vacation days, excused absences, personal days, and holidays to recharge and spend quality time doing the things you enjoy
- Comprehensive Insurance: LCA provides company-paid life insurance, long-term disability, and short-term disability coverage to support you in unexpected situations
- Retirement Plans: Secure your future with eligibility for two retirement plans - the Pennsylvania Municipal Defined Benefit Retirement Plan and a 457 plan