Medical Receptionist / Medical Assistant

• Patient Registration: Greeting patients and collecting their personal information for registration.
• Appointment Scheduling: Coordinating and scheduling patient appointments, managing the calendar for healthcare providers.
• Check-In and Check-Out Procedures: Assisting patients with the check-in process, insurance information, and handling the check-out process after appointments.
• Answering Phone Calls: Handling incoming calls, addressing patient inquiries, and providing information about the practice.
• Maintaining Patient Records: Ensuring accurate and up-to-date patient records, including personal information, medical history, and insurance details.
• Insurance Verification: Verifying insurance coverage and collaborating with billing company
• Handling Payments: Collecting co-pays, processing payments, and managing billing inquiries.
• Managing Front Desk Area: Keeping the reception area organized, tidy, and welcoming for patients.
• Communication: Communicating effectively with healthcare providers, staff, and patients to facilitate smooth operations.
• Patient Education: Providing basic information to patients about procedures, policies, and general healthcare information.
• Handling Emergencies: Knowing how to respond to medical emergencies or urgent situations and alerting appropriate personnel.
• Technology Usage: Using computer systems and software for scheduling, record-keeping, and other administrative tasks.
• Confidentiality: Maintaining patient confidentiality and adhering to HIPAA regulations.
• Multitasking: Managing multiple tasks simultaneously, such as answering phones, scheduling appointments, and handling paperwork.

• Education: High School Diploma or equivalent; additional healthcare administration training is a plus.
• Skills: Proficient in office tasks, strong communication and customer service skills, knowledge of medical terminology.
• Qualities: Organizational and multitasking abilities, attention to detail, commitment to confidentiality.
• Experience: Practical experience in a medical or administrative setting is beneficial.
• Adaptability: Flexibility to handle changing schedules and patient needs.
• Professionalism: Maintaining a friendly and professional demeanor.

Skypoint Medical Center