Patient Access Associate - PRN
- Hopkinsville, KY
- Permanent
- Full-time
- Provides a positive and professional representation of the organization.
- Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
- Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
- Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
- Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
- Participates in ongoing quality improvement activities.
- Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
- Complies with organizational and regulatory policies for handling confidential patient information.
- Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
- Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
- As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner. Will be held accountable to the following Studer Philosophies and Principles:
- HCAPS Patient Perception
- AIDET
- Responsible for timely and accurate registering of patients. Registers patients for admissions, emergency and outpatient services according to departmental policies and procedures in an accurate and timely manner.
- Interviews patient for all demographic information form patients assuring complete and accurate data by maintaining at least a 98% accuracy rate tracked by departmental performance improvement plan.
- Verifies insurance coverage.
- Offers assistance and provides direction to patients, visitors, physicians and families in an informative, positive and courteous manner.
- Understands insurance deductibles, co-pay, and coinsurance in order to explain and educate the patient.
- Request/collects patient's payments and issues receipts.
- Understands financial payment options available to patients.
- Opens individual upfront collection log and assures it is in balance at end of shift.
- Makes appropriate documentation in system.
- Pre-registers scheduled patients.
- Completes all shift activities and communicates current situations to the next shift for continuity of the department.
- Answers incoming phone calls to Patient Access.
- Demonstrates knowledge of Accountability, human growth and development and the care of patients appropriate to the ages of patient served.
- Adheres to HIPPA privacy regulations in accordance with hospital's policies and procedures.
- Employee demonstrates an understanding of and adherence to the Jennie Stuart Medical Center Mission, Vision and Values.
- Other duties occasional assigned performed timely and accurately.
- Must be a high school graduate or equivalent required.
- Associate's or Bachelor's degree in healthcare administration, business administration, or related field desired.
- Mckesson and AccuReg
- Medical terminology
- ICD-10, CPT, HCPCS codes and coding processes
- Hospital and professional billing processes and reimbursement
- Various payer regulations and contracts
- Superb customer service, teamwork, and conflict resolution skills
- Efficient time management skills and ability to multi-task
- Excellent writing, oral, and interpersonal communication skills
- Exceptional organizational, planning, coordinating and collaborating skills
- Strong understanding and comfort level with computer systems
- At least 1-3 years of customer service, administrative, and/or data entry experience required.
- At least 1-2 years of experience in a healthcare environment preferred.
- Experience with database software applications desired.
- Must be a high school graduate or equivalent required.
- Associate's or Bachelor's degree in healthcare administration, business administration, or related field desired.
- Mckesson and AccuReg
- Medical terminology
- ICD-10, CPT, HCPCS codes and coding processes
- Hospital and professional billing processes and reimbursement
- Various payer regulations and contracts
- Superb customer service, teamwork, and conflict resolution skills
- Efficient time management skills and ability to multi-task
- Excellent writing, oral, and interpersonal communication skills
- Exceptional organizational, planning, coordinating and collaborating skills
- Strong understanding and comfort level with computer systems
- At least 1-3 years of customer service, administrative, and/or data entry experience required.
- At least 1-2 years of experience in a healthcare environment preferred.
- Experience with database software applications desired.