Service Coordinator and Invoicing Administrator
Northrop Grumman
- Saint Rose, LA
- $50,000-55,000 per year
- Permanent
- Full-time
- Handling of all incoming service requests for service and follow-up services - local and globally
- Reviewing e-mails and prioritizing responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, TechSupport, Purchasing, Sales and Finance)
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
- Work closely with Service Supervisor and Engineers to plan the local services.
- Linear and stable invoicing throughout the whole financial period
- Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
- Participate in a 24/7 rotation for out of office hours service attendances
- Experience of working in a fast-paced, busy environment
- Experience within the maritime industry is advantageous
- Previous experience in a customer-facing or service coordination role is essential
- Fluent English language written and spoken
- Able to stay calm under pressure
- A problem solving attitude
- Ability to handle different task simultaneously
- Strong administration skills
- Time efficient and well organized