Medical Records Clerk (IN OFFICE)
Aveanna Healthcare
- Indianapolis, IN
- $16.00 per hour
- Permanent
- Full-time
- Operate telephone switchboard to answer, screen and forward calls; providing information, taking messages and forwarding calls to voicemail system
- Greet persons entering organization, determine nature and purpose of visit and direct or escort them to specific destinations
- Send out company correspondence as assigned by the Director of Patient Care
- Routinely updates company phone directory
- Manage faxes as they come in; entering them into Brightree system and forwarding information to correct team
- Create new patient files for patients in all locations
- Match patient delivery tickets with eligibility forms
- Maintains all patient files; ensuring all delivery tickets, claims and patient paperwork are filed in the correct patient file
- Mail any off-cycle deliveries that can go regular mail as directed Distribution
- Mail all company correspondence; track all postage used via postage log
- Perform other administrative tasks as needed
- Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
- Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
- Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
- Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
- Upon employment, all employees are required to fully comply with Company's policies and procedures.
- Assist with office site visits and audits as necessary by the state of Indiana and/or any government agency
- Oversight of minimal inventory and equipment as well as communicate when inventory levels are low
- Answering phones professionally, taking messages and resolving issues as necessary
- Maintaining a safe and clean office environment
- High school diploma or GED required
- Previous medical office, medical insurance authorization and/or billing experience preferred
- Proficient in Microsoft suite of products including Outlook, Word and Excel
- Must be able to adhere to confidentiality standards and professional boundaries at all times
- Ability to comfortably work in homes of families with limited resources
- Must possess a strong sense of urgency and attention to detail
- Excellent communication skills both written and verbal
- Proven ability to manage in a high call volume environment with accuracy and efficiency
- Proven ability to work independently at times and within a team
- Demonstrated ability to prioritize multiple tasks to meet deadlines
- Demonstrated ability to interact in a collaborative manner with other departments and teams
- Ability to act with Aveanna's Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.