In this function you will: Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions. Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved Manage technical changes to the bill of material - leading coordination and verification with plant engineering teams Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings Provide warranty/quality technical support for customer issues: Provide basic troubleshooting with the customer using schematics, drawings, and product manuals Diagnose the issue and gather all required technical data for plant quality team Coordinate plant, customer, and services as required to resolve the issue Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay. Analyze and communicate project risks and financial impacts based on technical changes or requirements Manage daily phone and email activity, providing directions, solutions and updates. Perform all other duties as required by Management. Bachelor's degree from an accredited institution Minimum 3 years of work experience in sales, sales support, technical role or applicable field Possess and maintain a valid and unrestricted driver's license Bachelor's degree in engineering or another technical field Electrical industry expertise and product knowledge Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction Position Criteria: Possess technical sales aptitude, market channel knowledge and power distribution expertise Capable of working in a team environment, using strong communication and interpersonal skills Ability to establish customer relationships within the market area while maintaining and growing existing customer relationships Possess necessary computer skills including Adobe Acrobat, AutoCAD, web-based applications, Microsoft Office applications, and other product configuration tools Possess organizational, presentation, training, and planning skills Knowledgeable of market industry and key trends Degree of impact - Critical financial impact, long-term Customer and Consulting Engineer relationships along with Sales and Distributors, high visibility/complexity projects, program level commitments/relationships, both Configured-To-Order (CTO) and Engineered-To-Order (ETO) products Decision making - Independent decision making with direction from sales/customer and Project Managers, proactive actions to drive project completion
