Operations Manager
Thrive Health Systems
- Colorado Springs, CO
- $75,000-95,000 per year
- Permanent
- Full-time
- 401(k)
- Employee discounts
- Paid time off
- Training & development
- Wellness resources
- Schedule Management: Appointments are properly organized and booked
- Response time to incoming New Patient calls and form fills are responded to within 5 minutes or less and goals are achieved for the number of appointments set
- All fees prior to coming to the office and after coming to the office(s) are collected and cancellation goals are maintained
- 100% of front desk assistants here 15+ days are trained, successfully demonstrated the skills and are signed off
- Customer Service handled with excellence to completion
- Insurance claims handled with excellence to completion
- All tech projects performed, to include IT, network, server, ChiroTouch, routers, wireless, etc.
- Equipment purchasing
- Facility maintenance
- Crisis Management - it happens, can you see the clinic through it successfully?
- Train new doctors on operational tasks when hired
- Oversee the operational/administrative side of doctors
- Clinic starts - piecing together all equipment orders, construction, and set up
- Clinic moves completed
- Creation of the daily, weekly, and monthly scoreboards/dashboards
- All phone systems and phone answering training
- Clinic manager management
- Morning (pre-shift) meeting management happens and accomplishes goals
- Hiring and firing, discipline, and employee contracts within clinics
- All computer/tech systems, software, licensed, etc.
- Refund goals accomplished
- Ultimately the Operations Manager holds a lot of responsibility for the revenue production of the clinic
- Hard work - Operations is one of the more intense pillars in business. There are crises, HR issues, IT snafu's, weather storms, and more that attempt to thwart operations. Operations people have to adapt and overcome.
- Strategy and Planning - There is a real balance in operations between the need to plan, so that you can increase leverage of systems and people, and the ability to action. Ops is a high-action job. But, the ability plan first has seemed very important.
- Calm nerves - It’s key to be able to stay collected through day-to-day challenges
- People skills - Each one of our clinics can have 25 staff members in it. While you are not managing all those people directly, there is a real human component to succeeding in operations
- Technical skills - Business systems change so much. Tech changes fast. Phone systems. IT. Software systems. They all change. An operations person has to enjoy and change with these things. These are the technical tools of the business.
- Facilities Management - While you don’t have to do everything when it comes to repairing a facility - we have maintenance staff and subcontractors - the reality of clinics are that they have equipment, like X-rays, plumbing, electrical, IT, and roof systems that seem to all have problems every once in a while. You need to understand the inner workings of buildings and equipment to successfully problem solve.
- Integrity - This is a people business. If you don’t have integrity and build trust within a team, the team really starts to break down and turn on you. The same goes for patients. What we say, is what we do.