Printer Tech Team Lead | Fenton, MissouriImagine working in a place where your manager truly believes in your personal and professional development. It’s not imaginary. It’s imageOne.It’s for real. We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.We strive for life balance, not work-life balance. As if work and life are two different things? We really want you to be happy. (We actually have a “happiness” metric!)We love to surprise you. Every single one of our team members gets a “We Care Friday” – an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”No secrets here! We practice open book management, and you will always understand our financials. You’ll learn how to read an income statement and balance sheet like a pro (if you don't already know) and you’ll be financially rewarded through our profit bonus program.You will be treated like a human – sure, we have policies, but we do what's right, not what the policy is.We hire awesome people who strive to deliver extraordinary service.We’re looking for a Printer Tech Team Lead to join our growing team. We’d love to talk to you.Responsibilities:Call Handling & SupportDeliver tech support for end-users and clientsAccurately log, categorize, and prioritize support requestsPerform remote and on-site troubleshooting for hardware, software, and network issuesEscalate complex issues to internal teams or external vendorsTeam Coordination & LeadershipMentor and guide junior techniciansLead team meetings for knowledge-sharing and task managementMaintain technical documentation and procedural guidesSupport training and onboarding of new technical staffAudit ticket completion and refine internal processesWarehouse ManagementManage and track inventory of printers, parts, and suppliesReceive, inspect, and store equipmentCoordinate vendor repairs, returns, and recycling processesEquipment Implementation & ProjectsStage and configure new equipment for deploymentCoordinate with implementations team for timely rolloutsProvide end-user training and post-installation supportSupport print-related IT projects and upgradesAdministrative & Culture EngagementModel professionalism and align with imageOne core valuesAccurately complete administrative tasks (e.g. time sheets, expenses)Stay up to date with tech certifications and best practicesFoster strong interdepartmental and customer relationshipsRequirements:5+ years in Managed Print Services preferred (or similar in a technical role working with hardware), with 2+ years in a leadership role requiredTechnical certifications preferred: CompTIA A+, Network+, OEMs (HP, Canon, Xerox, etc.)Proven hands-on technical and troubleshooting experienceExperience with ticketing and monitoring systemsStrong mechanical aptitude and attention to detailValid driver’s license and ability to lift 50 lbsStrong judgment, communication, accountability, and conflict resolution skillsEnergetic, composed, encouraging team playerAdaptable and continuously seeking personal and team growthPerks of this Job:Amazing workplace cultureCompetitive salaryMedical, prescription drug, dental, and vision benefitsHealth savings account and flexible spending optionsCompany-paid life insurance401k matching programPaid time off programAdditional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off!)Powered by JazzHR
