Care Manager II (HIV, Home Health and Behavioral Services)

• Be individually responsible for Outreach and Enroll (bottom up) a minimum of 3 cases per month. Additional clients may be assigned through top-down referrals to assist in building case load; however, they are not included in the 3 cases per month.
• Replace every closed case with a new case to maintain case load which is not included in the 3 cases per month.
• Maintain full responsibility for caseload including assessments, HARP Eligibility assessments, Care Plans, HML’s, timely documentation; face to face contacts at a minimum of once every 3 months; Conduct home visits and fieldwork on an ongoing basis and as needed; Conduct outreach activities for both missing and new clients; Case conference with and obtain necessary records from all primary agencies that are involved with the clients.
• Provide appropriate referrals and ensure follow-up by monitoring the quality of services, verifying and ensuring client participation; Provide education and supportive counseling to ensure that clients understand and follow up with services to which they are referred
• Ensure that ALL needed services are addressed /delivered for each client monthly without limiting services to a single provision of care; services should be prioritized and specific to clients’ needs and not prescriptive.
• Ensure every client on their caseload is CONTACTED AND BILLED FOR each month and provide weekly tracking of billing to their supervisor.
• Document the billable and non-billable services in the required software within 24 hours. Be specific and include comprehensive notes for every service provided.
• Track accurate and up-to-date case lists including closures in a timely manner
• Engage top-down referrals within 24 hours of receipt; Complete enrollments in a timely manner, track, and submit immediately to the Care Manager supervisor assigned
• Participate in the agency quality improvement and professional development programs, attending internal and external training courses and committees

• All aspects of the care management process to ensure timely and accurate completion of all care management activities
• Ensure that documentation is completed in a timely manner, including progress notes written within 24 hours.
• Attend weekly care management meetings facilitated by the Care Manager supervisor
• Work with your supervisor to ensure that your caseload is covered when you are out of the office.

• Available for evening and weekend telephone crisis intervention and coverage for other staff as needed
• If bilingual, translate for non-English speaking clients
• Additional duties as assigned

• Master's or bachelor's degree preferred in health or human Services-related fields or Associate’s degree in health or human services related fields, or certification as an R.N. or L.P.N.
• Bilingual Spanish/English preferred.
• Experience or interest working with HIV/AIDS, chronic illnesses substance abuse, mental illness and homelessness. Awareness of and sensitivity to cultural and socioeconomic characteristics of populations served. Ability to work collaboratively with other professionals.
• Ability to set appropriate limits with clients and co-workers.
• Excellent writing and oral communication skills.
• Good management and organizational skills.
• Basic computer skills required.
• Able to work 35 hours per week, Monday through Friday during normal business hours, or as needed to carry out the job responsibilities.

The Salvation Army