Bilingual Staffing Specialist
Surge Staffing
- Columbus, IN
- $36,000-40,000 per year
- Permanent
- Full-time
- Must be able to speak, read, write Spanish and English
- Deliver superb customer service to clients and temporary associates
- Must have at least 1 year of sales experience
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Recruit, conduct interviews and follow-up with candidates and temporary associates
- Successfully and strategically match employee skill sets to customers' hiring needs
- Assist in the development of business leads & retention of current clientele
- Act as a professional and reliable liaison between temporary associates and clients
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
- High school diploma required; or equivalent work experience/education greatly preferred
- Must have sales experience at least 1 year
- Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred
- Previous experience in sales, human resources, or a service industry recommended
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure