Alarm Monitoring Advisor
CPI Security Systems
- Charlotte, NC
- Permanent
- Full-time
- Aggressive pay and career mobility. This is more than a job!
- Specialized, paid training when you start AND ongoing. This includes a Central Station Monitoring Certification. WE INVEST IN YOU!
- Engaging and fun company culture that's made up of diverse people.
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
- Great medical, dental, vision, short- & long-term disability and life insurance options.
- Company paid holidays, floating holiday and paid time off (PTO).
- 401(k) plan with competitive company match.
- Eligible for free monitored security system after 90 days.
- Education assistance - we encourage & support our employees who want to improve their skills and further their education for advancement.
- Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
- Birthday and Work Anniversary Rewards.
- Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.
- Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
- Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.
- Receive and handle incoming calls from customers ranging from general inquiries to technical concerns.
- Perform processing demonstrations of CPI's Real Time Response product.
- May have additional duties as assigned by Management.
- High school diploma, some college preferred
- Minimum 2 years customer service experience preferred
- Take pride in delivering excellent customer service
- Available to work flexible work schedule
- Thrive in a busy, fast-paced environment
- Excellent organizational and analytical skills
- Strong interpersonal and problem-solving skills with the ability to multi-task