E-Commerce Amazon Operations Coordinator - Remote

Serta Simmons Bedding

  • Olympia, WA
  • Permanent
  • Full-time
  • 2 days ago
Be Part of the Future of Sleep!At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.Job Summary:As Serta Simmons Beddings embarks on a Digital Transformation journey, we're seeking an Amazon Operations Coordinator to join our eCommerce team.We are seeking a highly organized and detail-oriented Amazon Operations Coordinator to support the day-to-day operations of our Amazon business. This role plays a critical part in ensuring smooth execution across sales, supply chain, inventory, advertising, and performance reporting. You will work cross-functionally with internal teams and external partners to optimize processes, support sales growth, and help maintain a best-in-class Amazon customer experience.This role is key to SSB's success in the digital space and is built for someone who is a self-starter, enjoys tackling complex problems, is organized, and looking to have a major impact in fostering SSB's “digital first” mindset.What You'll Do:
  • At an account level, own end-to-end facilitation from product life cycle to on-site execution, coordinating with the cross-functional teams to deliver retailer specific requirements; You will pro-actively drive digital strategy with your assigned retailers, independently lead account meetings, provide analysis, identify opportunities and drive action.
  • Partner with sales team to understand account level strategies and identify and drive CX opportunities
  • Provide weekly/monthly business recaps on core KPI's
  • Coordinate resolution of operational issues such as chargebacks, stranded inventory, suppressed listings, and returns
  • Assist Senior Analyst with deal set-up
  • Work with internal team to continue to drive process improvements and increase efficiencies
  • Support Amazon Senior Analyst with ad hoc requests, address & solve for urgent business needs, and complete other duties as needed
  • Participate in regular Amazon meetings providing updates and assisting with key sales initiatives
  • Monitor vendor central case log submissions
  • Maintain internal trackers (promotions, chargebacks, out-of-stocks)
How You'll Do It:
  • Have a clear understanding of the technical nature around item setup (attributes, taxonomy, asset specs, etc.), how data feeds work and connect to PIMs and other SaaS platforms. Understand Amazon 1P and the working relationship with those partners.
  • Be consumer obsessed and focused on delivering a best-in-class digital experience
  • Be highly organized and able to efficiently manage multiple projects with great attention to detail
  • Be a clear communicator and pro-active problem solver
  • Have a mindset that is focused on continuous improvement and able to think outside of the existing limitations
  • Be a flexible team-player who can also work independently
  • Have the ability to interpret large data sets and perform ad hoc analysis
  • Have strong Microsoft Office skills
What You'll Bring:
  • 3+ years' experience in eCommerce, site merchandising, item setup, project management, category management, or digital marketing
  • BA/BS degree, advanced degree preferred
  • Big box and/or pureplay retailer experience and understanding
  • Experience with Salsify, PacVue, Power BI, Stackline or other PIM systems is a plus
  • Familiarity with Dropbox, Workfront, or other data management related systems
  • Proficient in Excel/Google Sheets; comfortable working with data (VLOOKUP, pivot tables, etc.)
Why work at Serta Simmons Bedding?When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.Benefits and Perks (USA, Salary non-union- optional):Health, Dental, and VisionAnnual employee contribution to HSA401K with company matchPaid Time Off / Vacation12 company holidaysSick daysCompany paid short- and long-term disabilityPaid parental leaveDiscount programs including Friends and family discountsReferral BonusTuition ReimbursementEmployees are required to comply with COVID policies established by a vendor or customer.It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person's race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

Serta Simmons Bedding