General Manager
Ralph Lauren
- Gurnee, IL
- Permanent
- Full-time
- Direct responsibility for sales and profit performance, ensuring sales & margin goals are met
- Own strategic planning and execution of company initiatives, optimizing impact for your store location
- Create a consistent customer experience aligned to RL brand expectations by setting a vision to inspire your store team
- Shape a client development strategy and lead community outreach efforts in your market
- Set talent strategy for your store, building and developing a team with the customer at its core, who can deliver on your vision
- Source, recruit and retain high performing talent through continuous feedback and coaching
- Educate and train team to build new skills and enhance capabilities
- Maintain exceptional productivity standards through impeccable process management including inventory and store shrink goals
- Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
- Uphold all company policies and procedures
- Provide feedback to cross-functional partners, identifying high profit potential and category business trends for your store market
- Ensure sales floor and all store standards exceed expectations at all times
- Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas
- College Degree or equivalent a plus
- Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, move and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
- Business acumen
- Strong planning and prioritization/time management skills