Client Engagement Manager II

• Serve as a Trusted Advisor and independently or with limited support lead large or high-complexity client relationships, engagement, and implementation delivery
• Identify, develop, and close partnership expansion opportunities with clients; document client requirements, success criteria, and supporting solutions – including solutions co-created with client - in contract documents and own them through opportunity closure
• Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build strategic and compelling powerpoint decks for client presentations (QBR’s, kick offs, status meetings)
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Lead joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth; lead the Vatica client team and hold regular 1:1 check points with client program leadership beyond regular team status calls
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats, valuation and clinical impact), that deliver maximum value and impact for clients
• Enhance performance tracking against benchmarks and goals and improve risk identification, communication and mitigation.
• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Leverage knowledge of client source data, bi-directional reporting, client operations, and Vatica operations to optimize program performance
• Support operational and financial plans and maintain actuals and forecasts
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement; partners with clients to co-create and deliver enhanced or new services and solutions
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience; develop and lead processes beyond assigned accounts
• Assist in the onboarding and development of Vatica staff

• 6+ years in a healthcare client facing role with progressive experience
• 6+ years leading complex projects
• Healthcare experience; strong preference for experience in Risk Adjustment, Quality of Care
• Strong project performance analysis and strategic power point deck building skills
• Outstanding customer service skills
• Strong data organization, analysis and presentation skills
• Strong ability to learn at a fast pace, apply knowledge and be consultative.
• Strong computer (including Microsoft Office), grammar and multi-tasking skills
• Strong attention to detail, time management, and decision-making skills
• Ability to work with significant independence and minimal supervision
• Ability to lead multi-level internal and client teams
• Ability to travel during the week

• Aligns effort to consistently deliver results through challenging circumstances.

• Profitability focused, persistent in achieving objectives with a positive track record of exceeding performance.

• Serves as a champion for Vatica and our purpose.

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.
• Leverages emotional intelligence to adapt to the emotions and intentions of others.

• Builds strong customer relationships and prioritizes customer-centric solutions.
• Identifies opportunities to serve customers and stakeholders more effectively.

• Considering future possibilities or roadblocks and creating strategies to drive results.
• Anticipates future trends and implications of decision.

• Adapts approach in real time to respond to different situations.
• Thinks quickly and readily adapts behavior in the moment. High level of versatility.

• Anticipating and balancing the needs of multiple stakeholders and multiple projects.
• Highly prepared and knowledgeable about expectations.
• Delivers fair and flexible response to stakeholder needs.
• Handling conflict situations to resolution effectively and professionally.

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

Vatica Health