Quality Assurance Supervisor

Direct Marketing Solutions, Inc

  • Freedom, PA
  • Permanent
  • Full-time
  • 15 hours ago
  • Apply easily
Direct Marketing Solutions is a multi-channel direct marketing company specializing in direct mail & digital marketing. To keep up with our recent growth, we are looking for an experienced Quality Assurance Supervisor to join our team.POSITION SUMMARYThe Quality Assurance Supervisor (QAS) manages and monitors the quality of output for all production departments at Direct Marketing Solutions (DMS) under the direction of the Quality Assurance Director (QD). The QAS ensures assigned Quality Assurance (QA) team members perform their duties as required, approves time off requests, adjusts schedules, conducts training, and coaches QA team members where and when improvement is necessary.POSITION CAREER PATHQuality DirectorESSENTIAL FUNCTIONS
  • Develops proactive measures to eliminate or mitigate risk of productions errors.
  • Reviews materials, print codes, and postage for each job and makes notes according to procedure.
  • Works with managers to troubleshoot all quality concerns.
  • Conducts internal audits and assists in corrective actions when necessary.
  • Identifies inefficiencies and implements changes to reduce waste and improve accuracy and delivery time.
  • Develops schedules and manpower requirements based on client expectations, equipment efficiencies, and staffing.
  • Approves vacation requests and adjusts schedules as necessary to prevent any gaps in the monitoring of production work.
  • Conducts trainings and holds monthly meetings to ensure all QA team members understand and apply standard operating procedures.
  • Provides relevant and timely feedback on QA team performance and issues disciplinary actions as needed.
  • Prepares regular reports for production leadership and the Client Services team.
  • Schedules and facilitates regular meetings to review production reports; participates fully in discussions to identify root causes for errors and create solutions to prevent errors from happening.
  • The QAS approves time off requests, adjusts schedules, conducts training, and ensures actions for QA team members.
  • Serves as the primary QA contact for DMS's western operations.
ADDITIONAL RESPONSIBILITIES
  • Completes additional assignments and special projects from the Quality Director as needed.
  • Demonstrates behavior consistent with DMS Values and the Code of Conduct.
  • Learns and adheres to all information technology and data security policies, standards, guidelines, and procedures.
  • Learns and adheres to DMS rules and established policies for workplace health and safety.
  • Adheres to all other DMS policies and procedures.
  • Completes all required compliance training on time and in good faith.
QUALIFICATIONS
  • High school diploma, GED, or equivalent experience
  • Five to ten years' relevant experience
  • Demonstrated knowledge of tools, methods, and concepts of quality assurance
  • Solid working knowledge of relevant regulatory and quality standards and metrics
  • Excellent verbal and written communications skills
  • Proficiency with Microsoft Office applications, including spreadsheet and analysis tools
  • Knowledge of different direct mail fold types and USPS regulations
  • Knowledge of the direct mail sortation, print, and pre-press processes
PHYSICAL DEMANDSThis position involves frequent lifting, carrying, pushing, and pulling of objects up to 25 lbs. in weight and occasional lifting, carrying, pushing, and pulling of objects up to 50 lbs. in weight. Employees are on their feet for extended periods of time and moving constantly. This position also involves constant handling of direct mail product and frequent reaching outwards or above the shoulders.WORK ENVIRONMENTDMS facilities include production warehouses and administrative offices from Portland, OR, to Freedom, PA. Industrial machinery in use in the production spaces include offset printing presses, which may require the use of UV lights, chemicals, and solvents during operation. None of the substances currently in use are known to cause any serious or long-term injury or illness, but caution is required in storage and usage areas. As a result of printed materials being produced within the facility, there is a heavier than normal accumulation of paper dust that could be irritating to individuals with allergies or breathing problems.Location: This is an onsite position based out of either our Freedom, PA facilities.Why DMS:At DMS, we treat our employees with respect and encourage teamwork and creativity. We implement an open-door policy, and strive to provide our employees with a positive environment where they can work hard towards a common goal of meeting our clients' needs.In addition to competitive pay, we offer comprehensive benefits for our full-time employees that include the following:
  • Medical, dental, vision
  • 401 (k)
  • Life Insurance
  • Short and Long-term Disability
  • Employee Referral Bonus
  • Paid Time Off
  • Paid Holidays
  • Direct Deposit
  • Dog-friendly work environment (office only)
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Direct Marketing Solutions, Inc