Office Executive Supervisor - The Counseling Centers

• Customer First: Supporting recovery every day
• Compassion: Treating all with empathy and respect
• Collaboration: Building strong relationships for effective care

• Develop and establish administrative procedures specific to program assignment; interpret and apply organizational policies to work area; establish or revise operational practices, systems, methods, and procedures; prepare related documentation.
• Research, conduct, or respond to escalated inquiries and situations relative to the designated unit or program; analyze and/or integrate data; prepare detailed reports and documentation.
• Screen, direct, and respond to incoming calls and inquiries; interpret departmental practices and/or company policies and procedures; assist with interpretation of policy and procedures; provide interpretations requiring extensive knowledge of state and federal rules and regulations.
• Assist the management team, as needed, with special projects and reporting needs (i.e., presentations, correspondence, and summary reports); compose or generate correspondence, memos, etc.; proofread and edit documentation to ensure accuracy of content; compile and format program material content such as annual reports.
• Initiate, manage, and control designated planning or budgetary projects related to the program; may solicit and manage funds for research or related agreements; monitor and maintain budgets and accounting records for department activities.
• Responsible for special project role assignments representing the department or providing companywide coordination/administrative function (i.e., monitoring program, etc.).
• Serves as liaison with other departments, external individuals, and groups.
• Provide day-to-day directions to assigned staff; facilitate and coordinate staff scheduling and appropriate department coverage for planned and unforeseen needs; enforce standard agency procedures; approve time off and submit timesheets for assigned staff.
• Screen, interview, and hire qualified candidates in collaboration with clinic manager(s); use applicant tracking system to document and communicate appropriately and timely throughout the screening and selection process; perform recruitment, screening, and selection processes following agency practices.
• Ensure appropriate training/retraining for staff in designated departments; serve as a resource person to department staff; provide technical assistance, training, and coaching in office administration areas as needed to support staff development.
• Engage in ongoing performance management and coaching with assigned staff; document performance and ensure performance expectations, conduct, and ethical issues are followed. Address and resolve performance concerns promptly; follow through with standard disciplinary actions as necessary.
• Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service charges and fee changes. May work proactively with payor sources to ensure payment of services and/or request authorization prior to provision of services.
• Perform typing or word processing to complete assignments such as agendas, minutes, and instructional materials; edit documents for accuracy and make necessary corrections and distribute as needed; use a computer and associated software to create and format correspondence, spreadsheets, graphs, and charts.
• Receive hard copy and/or electronic documents; maintain records and/or inventory systems; perform routine record keeping; complete accurate and timely data entry; compile, research, number, process, and purge information and/or documents according to established rules and procedures.
• May arrange or conduct meetings and conferences including design and implementation of agenda, selecting speakers/facilitators, publicity and marketing; conduct related follow-up assessments.
• Track external agency compliance related to designated unit activities such as grants, certifications, youth detention center occupants, and client referrals.
• May have daily contact with customers.
• Perform other duties as assigned, including, but not limited to, standard Office Executive responsibilities.

• Bachelor’s Degree in Business Administration or related field, or equivalent combination of education and experience.
• Bilingual Skills preferred and highly desired

• 2 years’ experience working in the same/similar capacity and level of independence, plus 1-year supervisory experience is required.
• Related experience in the medical/behavioral health field is preferred.

• Annual Flu Vaccinations
• Annual TB Testing

• Generous PTO and paid holidays
• Medical, dental, and vision insurance
• Retirement plan with employer contributions
• Loan forgiveness and employee referral bonuses
• Tuition assistance for professional development
• Employee wellness programs and recognition initiatives

North Range Behavioural Health