Supply Chain Operations Specialist IV
- Melrose Park, IL
- Permanent
- Full-time
- Prioritizes and assigns work and provides work direction.
- Provides seamless communication between office customer service and warehosue operations
- Ensures end-to-end coordinator of all activities related to pharma handling.
- Lead team through neceassary processes to meet Good Distribution Practice (GDP) standards.
- Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
- Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
- Identifies and completes services or assists others that require specialized or expedited handing.
- Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
- Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
- Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
- Prepares information required for quotes or address potential services; provides more complex quotes.
- Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
- Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
- Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
- Performs other duties as assigned.
- Ability to serve as a lead to staff, which includes prioritizing and assigning work.
- Capable of assisting supervisors to ensure efficient and accurate operations.
- Develops relationships with key customers and internal operations.
- Able to provide communication required to ensure transparent and efficient operations.
- Ability to address and resolve expedited handling or service needs.
- Specialized knowledge of operational and support principles and practices in related supply chain environments.
- Ability to identify and resolve potential operational delays.
- Capable of applying and following policies and procedures and assisting others to do the same.
- Leverages databases and systems to review and verify logistics and transportation information.
- Ability to track and trace complex and sensitive shipments or product.
- Capable of preparing complex quotes and service details.
- Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
- Must be able to read, write and speak English fluently.
- High School Graduate or GED.
- Five years of specialized logistics or related operations support experience.
- Associates Degree, or equivalent combination of work experience.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.