Healthcare Systems Specialist III - Pathology

• Provide outstanding customer service and a positive support experience by interfacing directly with Spectrum Physicians and employees on issues, communicating in a clear, concise manner
• Coordinate and closely work with team members, end-users, and technical staff on problem resolution, tracking, monitoring, and reporting
• Collect appropriate information needed to triage, assign and solve tier I & 2 tickets regarding software, hardware, and operational problems and appropriately know when to escalate to tier III support
• Provide remote software installation and configuration support
• Accurately perform account creation, management, and deletion per documented processes and procedures
• Accurately and timely perform remote connection administration per documented processes and procedures
• Accurately and efficiently answer help desk calls during high volume or as assigned
• Manage print queues and drivers using documented issue resolution and troubleshooting procedures per documented processes and procedures
• Workstation management and adherence to all security requirements
• Follow basic troubleshooting procedures to accurately troubleshoot basic network administration and connectivity issues and appropriately know when to escalate
• Liaison with departments to coordinate technology needs
• Performing one on one IT training for new staff.
• Act as an escalation point for 3rd party service desks.
• Write and update “how-to”, knowledgebase, and procedure documentation
• Follow established processes and standards, identify and propose improvements as necessary
• Maintain a high-level knowledge of desktop, network, healthcare, central services business applications and mobile technologies

• Works directly with Spectrum Pathologists in developing and maintain templates and macros in healthcare systems.
• Troubleshoots and identifies possible root cause issues and errors; determine prioritization and escalation paths; strong ownership and reliable follow through skills
• Follows purchasing guidelines to order, receive and track hardware, software, and maintenance contracts as needed
• Participates in process improvements and other duties as assigned
• OS Imaging and deployment
• Supports multiple sites in a fast paced environment
• Attends meetings as assigned and participates in educational activities to keep skills up to date
• Demonstrates professionalism at all times
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Performs other duties necessary to maintain the overall efficiency and continuity of the dept
• Is proactive in identifying, reporting and participating in the resolution of any potential or safety issues

• Associates or Bachelor’s Degree in related field; or equivalent of education and 5 + years healthcare industry experience
• Possesses or has the ability to obtain an EPIC Beaker, or similar, certification.
• Detailed knowledge of hospital based reporting systems (EPIC, PowerScribe, Dragon, PowerPath, etc..)
• Expert understanding of current Windows operating systems and current Microsoft Office products including Microsoft 365
• Experience in Hospital Laboratory settings, Pathology is desired.
• Ability to troubleshoot and identify possible root cause issues and errors; determine prioritization and escalation paths; strong ownership and reliable follow through skills
• Understands principles of computer system operations, LANs, and WANs, Operating Systems, and peripherals
• Understands Hardware maintenance and/or configuration experience; A+ certified a plus
• Demonstrated database concepts; SQL skills a plus
• Desktop and Laptop hardware knowledge Dell, HP & Apple
• Demonstrated hardware maintenance and/or configuration experience; A+ certified preferred
• Basic database concepts; SQL skills a plus
• Experience and ability to thrive in a team oriented, customer service environment
• Excellent communication and interpersonal skills with the ability to communicate effectively with all levels of the organization
• Excellent customer service skills
• Excellent documentation skills, ability to write technical processes and procedures
• Preferred CompTIA A+ certification or higher (current)
• Current valid driver’s license

• Work environment includes computer related noise levels
• Continual use of computer keyboard, mouse and other associated peripherals
• Extended standing and walking, lifting of computer equipment (30-50 pounds)

• Health Insurance (80% company paid)
• Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance (company paid)
• Long-term Disability Insurance (company paid)
• Short-term Disability Insurance (company paid)
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan
• Dependent Care Plan

Spectrum Healthcare Partners