Senior Associate, Continuous Improvement Change Agent
- New York City, NY
- $80,000-115,000 per year
- Permanent
- Full-time
- Participate in Change Agent training programs including orientation and community of practice sessions: You will receive extensive training on the Continuous Improvement methodology provided through both formal training programs and on-the-job coaching by experienced Change Agents.
- Play a leadership role across the major phases of Continuous Improvement deployment—diagnostic, design, implementation, and replication.
- Conduct diagnostic work within a deployment: Work closely with frontline associates, managers, leaders, and other stakeholders to perform diagnostic analyses using walkthroughs, interviews, and lens assessments to evaluate current state performance.
- Facilitate future state design work within a deployment: Customize Continuous Improvement tools (e.g., huddle boards, standard work, problem solving approaches) to fit New York Life’s culture and business context. Develop and implement solutions to address top diagnostic opportunities.
- Support the implementation phase within a deployment: Lead implementation by coaching leaders, role modeling CI behaviors, developing balanced performance metrics, and supporting rapid prototyping of operational changes.
- Support the replication phase within a deployment: Help replicate the future state model across broader teams. Provide coaching, lead root cause problem solving, and model Continuous Improvement leadership behaviors.
- Experience in process improvement, change management, or business operations
- Strong interpersonal and facilitation skills
- Ability to analyze operational data and synthesize insights
- Comfort with coaching leaders and frontline staff
- Familiarity with performance metrics and continuous improvement methodologies
- Strong leadership and coaching capabilities
- Effective communication and facilitation skills
- Analytical thinking and problem-solving
- Experience with performance metrics and root cause analysis
- Adaptability in fast-paced environments
- Collaborative mindset for cross-functional teamwork
- Prior exposure to Continuous Improvement or Lean methodologies
- Experience in financial services or large corporate settings
- Training or certification in change management
- Familiarity with New York Life’s organizational culture or similar environments
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the page of .Visit our to see how our employees and agents are leading the industry and impacting communities.Visit our to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 92282