ACA Tracking and Reporting Specialist
SET SEG
- East Lansing, MI
- Permanent
- Full-time
- Delivers outstanding customer service to district business offices personnel and their ACA team members via electronic, video, tele-conferencing, and in-person communications as needed
- Takes the initiative to learn the complex ACATR requirements in order to assist clients with their questions
- Supports the ACATR team by reviewing reports and processing changes as it relates to the employers ACATR process and ACA regulations
- Works in collaboration with the ACATR Team to maintain and promote customer ACA compliance needs
- Regularly attends and serves as an active participant in scheduled video, tele-conferencing, and in-person ACA Team, department, vendor, and company meetings
- Provides support by documenting, updating, and closing Customer Support Center ticket requests
- Keeps up to date on laws and regulations impacting the ACATR regulation changes, and IRS form processing requirements
- Obtains working knowledge of the ACATR system used to securely collect and aggregate data necessary to manage the ACATR service
- Assists in the investigation and resolution of inquiries related to the ACATR service via electronic, video, tele-conferencing, and in-person communications
- Investigates ACATR file upload processes and makes data corrections as prescribed by customers
- Other duties as assigned
- Associate’s Degree and 2+ years’ experience in related fields such as Employee Benefits/Human Resources/Accounting/Payroll administration or an equivalent combination of education and experience
- Exceptional customer service and communication skills
- Demonstrates professional attitude and maintains confidentiality
- Strong computer skills using databases, spreadsheets, and Microsoft products to review reports and assist with analyzing data
- Ability to multi-task and properly prioritize tasks
- Demonstrated attention to detail
- Knowledge of employee medical benefits
- Experience with payroll administration
- Compliance background
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Powered by JazzHR