Professional, Clinical Coordinator LTSS
MVP Health Care
- Rochester, NY
- $44,850 per year
- Permanent
- Full-time
- Tarrytown, NY, USA Req #1770
- Build lasting relationships with members, families, and caregivers.
- Conduct new Member Medicaid Long Term Support Services (LTSS) follow up calls and completion of the members ongoing SDOH assessments.
- Ensure complete communication feedback to/from customers regarding service delivery, their ongoing health status, and other post-enrollment activities.
- Promote customer understanding of their diagnosis and treatment plan.
- Assist customers in addressing unmet needs and recommend community-based supports as necessary.
- Facilitate reduction of care disruption or delays in care.
- Facilitate access to services which are culturally appropriate, meet the customers' stated need for service and enhance the quality-of-service delivery.
- Promote knowledge of health delivery system(s) to empower member into self-care management.
- Support patient-centric strategies to improve health and wellness in collaboration with the RN Case Manager,
- Collaborate with MVP Quality Management to support performance measurements.
- Facilitate resolution of real and perceived disruptions of care as the customer enrolls in MVP LTSS program.
- The CC will perform other duties as assigned by management.
- practices and information into day-to-day customer engagement. Ability to incorporate Evidence Based Innovation (EBI)
- Ability to collaboratively work with team to assist and resolve member concerns and complaints.
- Ability to adhere to New York State Medicaid regulatory guidelines.
- Understanding of the time tasking tool, person centered plan of car and the NFloc scoring methodology.
- Highly organized; capacity to work independently and able to manage multiple priorities appropriately; strong ability to do follow-up.
- Ability to communicate independently and directly with members, providers and staff with calmness, assertiveness, diplomacy and in a non-confrontational manner.
- Strong communication skills, both verbal and written.
- Proficient in computer skills
- Valid driver's license and access to reliable daily transportation
- Ability to work independently and maintain flexibly in fast paced start up environment.
- Bilingual communication (oral and/or written) is an asset.
- Minimal
- Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
- Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
- Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
- Life insurance and disability coverage to ensure financial security for you and your dependents.
- An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
- Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
- A best-in-class employee Well-Being program to support all dimensions of your health and wellness.
- Job Family Medical Management/Clinical
- Pay Type Salary
- Min Hiring Rate $44,850.00
- Max Hiring Rate $81,717.00