On-Call Guest Group Host

• Make sure radios are charged.
• Make sure all water and power is on to buildings in use.
• Make sure heaters and thermostats are set.
• Turn on porch lights and check all other lights in cabins (replace if needed).
• Check toilet paper and paper towel supply in all buildings being used.
• Make sure all trashcans and wastebaskets have a liner.
• Have beverage counter ready, stocked and cleaned one half hour before arrival of the group.
• Have maps and registration area ready one hour before expected arrival.
• Orient retreat staff to policies and emergency procedures.
• Instruct retreat staff on use of radios or give them cell phone number you can be reached on. Also make sure the leader of the group knows the code for the gate to pass on to his group.
• Orient whole group at first meeting to camp policies and emergency procedures.

• Re-supply and clean beverage counter.
• Check with the retreat staff at each meal to see if they need any assistance with anything.
• At first meal instruct group on dining room procedures.
• Assist in serving the meal as needed by the cook.
• Do dishes if no dishwashers are scheduled for the weekend.
• Check and clean public bathroom areas.
• Re-set meeting areas and check for cleanliness.

• Check with the retreat staff periodically to see if they need any assistance with anything.
• Fix and repair problems in as timely a manner as possible. If you are unable to fix or make the necessary repairs, be sure to make sure you contact someone who can assist with the repair.
• Let the retreat staff know when a problem has been repaired or what action is being taken to address the problem
• Monitor the groups schedule for any special request items.
• If no one is in the office, answer the camp phone as able and deliver any messages received for the group.
• At 10:00pm make rounds and turn lights off in areas not being used. If still in use remind the group of “last one out” policy.

• Walk through cabins to assess any damage that may have occurred. Please be sure to leave a note for the Guest Services Manager if damages are found so that it can be added to their final billing.

• Turn off lights and heaters in gym and all meeting rooms used by the group and lock up the building.
• Turn off all lights in dining room, turn off heat, shut windows and lock all doors.
• Turn off all lights, turn off heat, shut windows and lock all doors in any other program buildings used by group.
• Take any remaining trash to the dumpster.
• Prepare and file a written debrief for each user group. Document problems or repairs arising from the weekend and submit to Operations Manager.
• Turn the lights off in the kitchen and lock it up.

• Shuttle coffee to meeting rooms.
• Locate sports equipment.
• Reset tables and chairs.
• Assist the Guest Services Coordinator in any other duties as requested in order to maintain a consistently high level of efficiency in the operation of the camp.

• Ability to grasp, push, pull objects and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 50 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.

The Salvation Army