Senior Content Manager
- Sunnyvale, CA
- Permanent
- Full-time
Core responsibilities of a Senior Content Manager include managing team resources and performance, day-to-day content management tasks, cross-functional collaboration across the Marcom organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of an ever-changing set of tools and
processes. (Note: This is a role focused on top-quality content production and publishing, with strong experience in managing a team and optimizing processes and productivity. It is not a content creation, design, or marketing job.)Key responsibilities:
- Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
- Ensure the quality of deliverables to client
- Collaborate cross-functionally and proactively with internal and external teams
- High attention to communication standards
- Work with developer teams to plan page structures and agree upon project approaches
- Lead multiple projects with the support of the team
- Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
- Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
- Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies.
- Work within the content management org to improve documentation and training
- Maintain complete understanding of the complexities of CMS and other internal tools
- Troubleshoot system issues as a part of the first line of defense
- Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization
- A Bachelor's degree or higher; preferably with a focus on marketing, design, or communication
- 5+ years experience working on web production teams
- 2+ years team and people management experience
- Experience with localization and managing content for a global audience, using a CMS
- Deep knowledge of how content management and other related system processes work
- Experience working with a git client application (Tower, SourceTree, etc.) a plus
- Knowledge of HTML, XML, JSON, and enterprise CMS
- Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
- Demonstrated success in business process improvement and re-engineering
- Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
- Proven ability to manage ambiguity effectively
- Experience creating/managing internal tools a plus
- Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
- Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
- High degree of ownership and accountability
- Excellent communication, collaboration, and diplomacy skills
- Must be a self starter and have a positive, energetic approach
- Ability to balance multiple projects or assignments
- Highly detail-oriented, organized, and patient
- Experience working with offshore teams
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.Honesty
We are real and authentic - with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.Heart & Soul
We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” --because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.Happy Family
Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.Inclusion and ImpactWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.