Senior Guest Services Representative
Federal government of the United States
- Mountain Home, ID
- $15.75 per hour
- Permanent
- Part-time
Supervisory statusNo Security clearanceDrug testNo Position sensitivity and riskTrust determination process
Financial disclosureBargaining unit statusAnnouncement number25-5PFSVL966937 Control number 844770200This job is open toClarification from the agencyPlease see the "Who May Apply" section under the Qualifications section.DutiesResponsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards. Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work. Resolves straightforward guest complaints and documents situation with outcome. Elevates guest/employee complaints that are unresolvable at his/her level. Reports incidents to proper authority. Ensures customer service is the first priority. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Performs other related duties as assigned.RequirementsConditions of employment
- This position requires the incumbent to complete a background investigation with favorable results.
- Must meet state and legal age requirement for sale of alcoholic beverages.
- Must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
Experience utilizing automated systems and computer software (i.e., hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility; performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.). Previous experience leading the work of others is highly desirable.You will be evaluated on the basis of your level of competency in the following areas:EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This agency provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodations for any part of the application and hiring process, please notify the agency. Determinations on requests for reasonable accommodations will be made on a case by case basis.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation
- IAW DoD guidance, as of 7 May 2025 non-REAL ID Act compliant stated issued driver's licenses or identification credentials will no longer be accepted for identity proofing at DoD installations. Only REAL ID Act compliant driver's licenses/identification credentials, or other approved forms of identification, will be accepted for identity proofing of personnel requesting access to MHAFB. The below forms of ID can be used in place of a REAL ID Act compliant state issued driver license/identification card:
- State-issued Enhanced Driver's License
- U.S. passport
- U.S. passport card
- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
- U.S. Department of Defense ID, including IDs issued to dependents
- Permanent resident card
- Border crossing card
- An acceptable photo ID issued by a federally recognized Tribal Nation/Indian Tribe, including Enhanced Tribal Cards (ETCs).
- HSPD-12 PIV card
- Foreign government-issued passport
- Canadian provincial driver's license or Indian and Northern Affairs Canada card
- Transportation worker identification credential
- U.S. Citizenship and Immigration Services Employment Authorization Card (I-766)
- U.S. Merchant Mariner Credential
- Veteran Health Identification Card (VHIC)