Resident Monitor

Acacia Network

  • The Bronx, NY
  • Permanent
  • Full-time
  • 1 hour ago
MISSION STATEMENTAre you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.POSITION OVERVIEWUnder supervision of the Program Director, the Resident Monitor is responsible for providing after hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.KEY ESSENTIAL FUNCTIONS
  • Ensure the safety of the facility and the tenants.
  • ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions.
  • Provide all tenant information and daily report logs requested in a timely and accurate manner.
  • Ensure facilities are maintained and repairs are followed up with to create a positive environment of care. This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied. Work orders to be forwarded to appropriate persons.
  • Monitor the facilities, staff, and tenants to ensure that all after hours operations are within the Acacia expectations, regulations, and contractual obligations.
  • Provide on-site crisis intervention.
  • Maintains appropriate documentation of all tenant’s contacts in log.
  • Handle special assignments, duties and functions as assigned.
  • House Runs - regular presence in the lobby and on the residential floors.
  • Maintains notes on approved tenant meetings held in conference room after hours.
  • Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor
  • Ensure laundry room is closed/opened at appropriate hours.
  • Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported.
  • Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations.
  • Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention.
REQUIREMENTS
  • High School Diploma/GED required; associate degree preferred.
  • Bi-lingual (English/Spanish), preferred.
  • Two (2+) years previous relevant experience in a Mental or Behavioral Health environment Preferred.
  • Ability to use business acumen to exercise good judgment and decision-making.
  • Ability to deal with sensitive issues with diplomacy and discretion.
  • Must be able to multitask with strong organizational skills.
  • Excellent interpersonal skills and able to communicate both verbally and in written form.
  • Commitment to cultural diversity and sensitivity
  • Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.
WHY JOIN US?Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Acacia Network