Patient Services Technician (On-Call)
- Spokane, WA
- $16.28-23.08 per hour
- Permanent
- Full-time
We empower justice-involved individuals to overcome adversity and reach their full potential.For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.What We OfferAt Pioneer, our employees are important. That's why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.Compensation/Benefits:New hires for this position typically start between $17.00 and $20.78 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.
- Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
- Employee recognition programs: gift cards, additional time off, weekend getaways and more.
- Public transportation discount.
- Employee assistance program (EAP).
Under the administrative supervision of the Social Services Supervisor and in accordance with program policy, goals, and purposes, the Patient Services Technician is responsible for assisting the outpatient treatment program, primarily in data entry and all Urine Analysis collection. The Patient Services Technician is responsible for suggesting and recommending changes in program policy and procedure. The Patient Services Technician is responsible for providing high quality services under the least restrictive conditions feasible. Primary/essential duties and responsibilities are but not limited to:
- Enters program and collection data.
- Tracks census information, as directed.
- Completes all UA collections for facility per protocol.
- As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
- Clearly and accurately document all interactions with patients.
- Prepares forms and/or documents.
- Maintains and processes all program records.
- Attends and participates in staff meetings as directed.
- Meets with program staff, consultants, and attends other meetings as directed.
- Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
- Promote and model teamwork and collaboration with co-workers.
- Support other departments within the program, as needed.
- Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.
- High school diploma or equivalent
- Two years' acceptable office experience
- Word processing, spreadsheet and database experience necessary
- Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members
- One-year acceptable experience in the human services field
- Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
- Experience with Urine analysis collection and monitoring preferred