IT Support Specialist

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  • Valley View, OH
  • $42,000-55,000 per year
  • Permanent
  • Full-time
  • 23 days ago
Benefits:
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).Essential Duties and Responsibilities:
  • Technical Support:
  • Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS).
  • Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively.
  • User Support and Onboarding:
  • Set up and decommission workstations and accounts for new hires and terminations.
  • Assist team members with password resets, portal access, and SharePoint support.
  • Collaboration and Communication:
  • Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors.
  • Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up.
  • IT Operations:
  • Escalate and manage issues related to:
  • Printers and printing systems
  • Cell phone and IT equipment procurement
  • Ticketing system oversight and support workflow improvement
  • Maintain internal documentation on systems, tools, and IT procedures.
Location and Work Environment:
  • Onsite in Cleveland, OH.
  • Occasional travel between company locations may be required.
  • Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning).
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Schedule, Compensation, Benefits, and Perks:
  • Standard schedule: Monday – Friday, 8:30am-5:00pm.
  • Occasional evening or weekend availability may be required to support projects or urgent service needs.
  • Base salary: $42,000–$55,000.
  • Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available.
  • 401(k) with company match.
  • Team member rental discounts.
  • And more!
Qualifications and Requirements:
  • Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 1–2 years of experience in a help desk or IT support role preferred.
  • Familiarity with Windows and macOS operating systems.
  • Basic knowledge of Microsoft 365, Active Directory, and remote support tools.
  • Strong problem-solving and troubleshooting skills.
  • Excellent interpersonal and communication skills.
  • Highly organized, detail-oriented, and able to manage multiple priorities.
  • Willingness to learn and grow in a collaborative team environment.
  • Ability to maintain confidentiality and uphold company security standards.
  • Proficiency in the English language (written and verbal) required.
  • Completion of a Behavioral and Cognitive Assessment through the Predictive Index required.
  • Successful completion of a company background check and drug screening required.

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