Account Manager - Employee Benefits

TrueNorth Companies

  • Cedar Rapids, IA
  • Permanent
  • Full-time
  • 2 hours ago
Are you a detail-oriented problem solver who thrives on building strong client relationships? TrueNorth is seeking an Account Manager to join our Employee Benefits team in either Cedar Rapids, IA, or Des Moines, IA. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!About TrueNorth Companies:Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!What TrueNorth Offers:TrueNorth offers a lineup of excellent benefits to all full-time employees, including:
  • Annual Bonus
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) with Company Contributions
  • Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
  • Paid Volunteer Time Off and Donation Match Program
  • Tuition reimbursement and paid certifications, licenses, designations
  • Employee Assistance Program (EAP) and wellness program with financial incentives
  • Hybrid Work Schedule
  • $3,000 Referral Bonus
Essential Job Functions:
  • Manage client accounts with accuracy, ensuring deadlines and service standards are consistently met.
  • Market and place new and renewal business in line with established workflows.
  • Serve as a trusted resource by answering questions from producers, service teams, and clients regarding accounts, policies, and services.
  • Build and maintain strong, long-term relationships with clients, carriers, and internal partners.
  • Identify opportunities to improve processes and deliver a more efficient, high-quality client experience.
  • Assist with projects and create materials to support recurring client meetings and the overall client lifecycle.
  • Coordinate firm resources (Claims, Legal, Safety, Marketing, Technology, etc.) as needed to address client needs.
  • Serve as a subject matter expert in niche markets or industry specializations.
  • Proactively manage and grow assigned book of business, including rounding out coverage where appropriate.
  • Maintain confidentiality of client and company information, and perform other duties as assigned.
Credentials:
  • High School diploma or GED required, two or four-year degree preferred
  • Experience in the insurance industry is preferred
  • Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
  • Prior customer service experience required
  • Required to obtain appropriate licensing within 60 days of employment
Skills:
  • Strong analytical and critical thinking skills with the ability to solve problems effectively.
  • Highly collaborative while also capable of working independently with focus and determination.
  • Demonstrates professionalism, confidentiality, and a strong work ethic in all situations.
  • Organized and detail-oriented, with the ability to prioritize tasks and manage time efficiently.
  • Flexible and adaptable, maintaining positivity and focus in a fast-paced environment.
  • Self-motivated with proven leadership skills and the ability to guide others toward success.
Why TrueNorth?We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!to view a video about TrueNorth's Core Values & what they mean to us.TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.Apply today!

TrueNorth Companies