Bilingual Spanish Call Center Agent - AT&T Small Business Orders Support
DSI Systems
- Urbandale, IA
- Permanent
- Full-time
- Customer and Sales Partner Assistance: Answer inbound calls from small business customers or partners and provide outstanding assistance with their AT&T product and service orders
- Order Processing: Efficiently process AT&T orders for various services, including phone lines, internet connections, and additional business solutions
- Issue Resolution: Identify and resolve customer concerns, billing inquiries, technical issues, and order discrepancies with professionalism and accuracy
- Product Knowledge: Maintain up-to-date knowledge of AT&T's small business product offerings and pricing to guide customers effectively
- Documentation: Accurately record customer interactions, orders, and issues in our customer relationship management (CRM) system
- Compliance: Ensure compliance with AT&T policies and procedures while assisting customers and processing orders
- Customer Assistance: Answer inbound calls from small business customers or sales partners and provide outstanding assistance with their AT&T product and service orders
- Customer Education: Educate customers on AT&T's small business services, features, and benefits to help them make informed decisions
- Fluent in Spanish and English, both verbal and written
- Previous experience in a call center environment, preferably 2-3 years
- Strong knowledge of AT&T Business Mobility services and products is preferred
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency in using call center software and customer relationship management (CRM) tools
- Strong organizational and time-management skills
- Ability to work in a fast-paced, high-pressure environment
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!